Strategic AI Solutions Manager for Ecommerce

Gorgias; Argentina; Remote; ARS 146,968,000 - 193,379,000; Full time

Job summary

Gorgias in Argentina is seeking a Senior Commercial AI Solutions Manager to guide customers through adoption of AI-powered workflows and optimize their use of the platform. You will manage a large ecommerce portfolio, align with business goals, and drive long-term success through proactive engagement and structured conversations.

You will partner with Sales, Product, and Support to resolve issues, promote automation, and ensure customers realize measurable value from the platform.

Qualifications

• 2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role.
• Experience managing a high-volume portfolio of ecommerce accounts.
• Strong communication skills guiding practical, solution-oriented conversations.
• Interest in AI and how it improves customer support.

Responsibilities

• Lead customer partnerships and account strategy for a large ecommerce client base.
• Drive adoption of AI-powered features and automations within customer workflows.
• Monitor account health signals and take action to prevent churn.
• Collaborate with Sales, Product, and Support to resolve issues and improve outcomes.

Skills

Customer Success

Account Management

SaaS

High-volume portfolios

Strong communicator

AI & automation interest

Cross-functional collaboration

Job description

Gorgias in Argentina is seeking a Senior Commercial AI Solutions Manager to guide customers through adoption of AI-powered workflows and optimize their use of the platform. You will manage a large ecommerce portfolio, align with business goals, and drive long-term success through proactive engagement and structured conversations.

You will partner with Sales, Product, and Support to resolve issues, promote automation, and ensure customers realize measurable value from the platform.