Administrative & Business Services Supervisor

BM Global Services Buenos Aires; Municipio de Rincón de los Sauces; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private health insurance (family plan)

Discounts on internet services

Birthday day off

Descripción de la vacante

BM Global Services Buenos Aires is looking for an Administrative & Business Services Supervisor to lead daily operations, ensuring productivity, quality, attendance, and service excellence across the team. The role emphasizes coaching, performance management, and workforce planning in a fast-paced environment.

Advanced or bilingual English is mandatory, with a bachelor’s degree and experience in document support, office administration, legal services, or BPO.

Formación

• Bachelor's degree and relevant professional experience.
• Experience leading, coaching, and developing high-performing teams.
• Experience in document support, office administration, legal services, BPO, or professional services.
• Advanced or bilingual English proficiency (mandatory).

Responsabilidades

• Lead and supervise day-to-day operations, ensuring productivity, quality, attendance, and service excellence across the team.
• Provide coaching, mentoring, and performance management to support employee growth, engagement, and development.
• Drive workforce planning activities, monitor resource utilization, and support capacity planning initiatives.
• Act as the primary escalation point for operational and people-related matters, ensuring timely and effective resolution.
• Support recruitment, onboarding, training, and career development programs while fostering a culture of continuous learning.
• Build strong relationships with stakeholders and contribute to operational improvement and project delivery initiatives.

Conocimientos

Leadership & Coaching

Stakeholder Management

Communication

Problem Solving

Microsoft Office

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Descripción del empleo

We are looking for an Administrative & Business Services Supervisor to join our team. This is an exciting opportunity for a people-focused leader who is passionate about operational excellence, team development, and delivering exceptional service in a collaborative and international environment.

What will be your impact?

• Lead and supervise day-to-day operations, ensuring productivity, quality, attendance, and service excellence across the team.
• Provide coaching, mentoring, and performance management to support employee growth, engagement, and development.
• Drive workforce planning activities, monitor resource utilization, and support capacity planning initiatives.
• Act as the primary escalation point for operational and people-related matters, ensuring timely and effective resolution.
• Support recruitment, onboarding, training, and career development programs while fostering a culture of continuous learning.
• Build strong relationships with stakeholders and contribute to operational improvement and project delivery initiatives.

What will help you succeed in this opportunity?

• Advanced or bilingual English proficiency (mandatory).
• Bachelor's degree and relevant professional experience.
• Proven experience leading, coaching, and developing high-performing teams.
• Experience in document support, office administration, legal services, BPO, or professional services environments.
• Strong communication, stakeholder management, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high standards of quality and confidentiality.
• Proficiency in Microsoft Office applications; experience with legal technology and AI solutions is a plus.

What do we offer?

• Hybrid work model | Offices located in Puerto Madero, Buenos Aires.
• Private health insurance (family plan).
• Discounts on internet services, gym memberships, and universities.
• Birthday day off.