Seo Analyst jobs in United States

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort located on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, just a short distance from the vibrant city of Dubai.

With touches of French elegance throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and a variety of dining options including 7 restaurants, 5 bars, and lounges.

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Maintain up-to-date knowledge of the hotel and local services.
• Use the Opera guest profile system to understand guest preferences.
• Maintain the guest wake-up call sheet and deliver calls on time according to standards.
• Ensure the proper operation of the switchboard for efficient internal and external call transfers.
• Take messages for guests and management as per standards.

• Minimum 1-2 years’ experience in a similar hotel role.
• Fluency in English, both written and verbal.
• Additional languages are an advantage.
• Energetic and enthusiastic with a keen eye for detail.