Reservations Supervisor jobs in United States

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

To provide professional and friendly service to all patrons and assist Director of Finance in the service of the department.

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

KEY RESPONSIBILITIES:

• Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale charge-back to City Ledger
• Maintenance of all City Ledger Accounts including billing, posting of receipts
• Maintenance of Advance Deposits postings and reconciliation
• Reconciliation of all Debtors/City Ledger and Advance Deposits subsidiary ledger to General Ledger Account on a weekly and monthly basis
• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Ensures all directions are followed out at the request of any level of Senior Management

KEY TASKS

• To process all city ledger transactions and transfers on a daily basis
• To ensure that all supportive charge-back authority and travel vouchers are matched and complete to city ledger charges
• To dispatch all processed City Ledger charges to customer’s Accounts Payable daily and file copy of all folios/dockets and supporting documents
• To agree city ledger and advance deposits balances to control ledger balance on a daily basis
• To process and balance all advance deposits and city ledger payments recorded by the General Cashier on a daily basis
• To match payment against specific invoices/ folio including commission deducted and follow up discrepancies promptly
• Deal with customer enquiries promptly and efficiently and file all correspondence
• Post all Advance Deposits daily in accordance with Guest Reservations number and acknowledge receipt of same. Route Daily Summary of Advance Deposits Received to Reservations Department and Front Office
• To advise Director of Finance on uncompleted supportive document / authority for each charge-back City ledger / Account Receivable
• To ensure adjustments made are documented on proper Adjustment Authority Forms to be approved by Director of Finance and General Manager
• To run monthly statement of Account Receivable balances for dispatch to outstanding debtors
• To run weekly aged trail balance for the attention of the Director of Finance
• To maintain in-house City Ledger accounts on a daily and monthly basis
• To attend monthly credit meetings

• To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk

QUALIFICATIONS:

Required:

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum of 3 years' experience in accounts receivable, preferably in a supervisory role
• Previous experience in a 5 star hotel is preferred
• Strong knowledge of accounting principles and practices, particularly in accounts receivable
• Excellent analytical and problem-solving skills
• High level of accuracy and attention to detail
• Ability to work under pressure and meet tight deadlines

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Guided by our purpose“Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#HOSPITALITY IS A WORK OF HEART