Branch Supervisor

Hadi Exchange; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading exchange house in Dubai is seeking a Branch Supervisor to manage daily operations and staff performance while ensuring compliant money transfer and currency exchange transactions. The ideal candidate has strong operations management skills and experiences in the financial sector. This full-time position requires excellent communication and a commitment to customer service.

Qualifications

• Strong expertise in operations management and team leadership.
• Proficiency in customer relationship management and problem-solving skills.
• Understanding of financial transactions, remittance, and currency exchange processes.
• Knowledge of compliance regulations and operational risk management.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage day-to-day branch operations and oversee staff performance.
• Ensure efficient and compliant money transfer and currency exchange transactions.
• Supervise service delivery and monitor customer interactions.
• Address inquiries and ensure adherence to regulatory and company standards.

Skills

Operations management

Customer relationship management

Problem-solving skills

Financial transaction knowledge

Compliance knowledge

Communication skills

Interpersonal skills

Fast-paced adaptation

Education

Bachelor’s degree in Business Administration, Finance or related field

Job description

Company Description

Hadi Exchange operates as a leading exchange house in Dubai, UAE, providing reliable money transfer and currency exchange services. The company specializes in offering remittance facilities to countries such as India, Pakistan, Bangladesh, Sri Lanka, the Philippines, and Nepal. Renowned for its secure and efficient financial services, Hadi Exchange is committed to meeting the diverse needs of its customers. As part of a dynamic team, employees contribute to delivering world-class financial solutions to communities globally.

Role Description

This is an on-site, full-time position for a Branch Supervisor, based in Dubai, United Arab Emirates. The Branch Supervisor will manage day-to-day branch operations, oversee staff performance, and ensure efficient and compliant money transfer and currency exchange transactions. Responsibilities include supervising service delivery, monitoring customer interactions, addressing inquiries, and ensuring adherence to regulatory and company standards. The role requires leadership and a commitment to maintaining exceptional customer service.

Qualifications

• Strong expertise in operations management and team leadership
• Proficiency in customer relationship management and problem-solving skills
• Understanding of financial transactions, remittance, and currency exchange processes
• Knowledge of compliance regulations and operational risk management
• Excellent communication and interpersonal skills to effectively interact with customers and team members
• Ability to work efficiently in a fast-paced environment
• Bachelor’s degree in Business Administration, Finance, or a related field is preferred
• Experience in the financial or exchange sector is an advantage