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Credit Controller (Wholesale/Ecommerce)
Job summary
A fast-growing organization in Dubai is seeking an experienced Accounts Receivable & Collections professional. The role involves managing customer accounts, ensuring timely invoice collections, and coordinating with various departments. Ideal candidates will have a Bachelor's degree and 3–5 years of related experience in FMCG or online trading. Strong analytical and negotiation skills are essential, along with proficiency in ERP systems and Excel.
Qualifications
- 3–5 years of relevant experience, preferably in FMCG, wholesale, or online trading.
- Solid understanding of credit control processes.
- Ability to manage high-volume accounts.
Responsibilities
- Manage and monitor customer accounts to ensure timely collection of invoices.
- Prepare weekly and monthly receivables reports and risk assessments.
- Collaborate with sales to resolve disputes and credit issues.
Skills
Education
Tools
Our client is a fast-growing, innovative organization in distribution and e-commerce, delivering seamless brand reach and efficient operations while fostering collaboration and continuous improvement.
Accounts Receivable & Collections
Manage and monitor customer accounts to ensure timely collection of invoices.
Follow up with clients via email, phone, and visits to secure payments within agreed terms.
Reconcile customer accounts regularly, identify discrepancies, and resolve issues promptly.
Generate aging reports and escalate overdue accounts according to company policies.
Evaluate new and existing customers’ creditworthiness using internal and external data.
Recommend credit limits and payment terms in line with company risk guidelines.
Review credit applications and obtain necessary approvals before onboarding customers.
Secure insurance cover with credit insurance providers.
Monitor high-risk accounts and flag potential issues to management.
Reporting & Documentation
Prepare weekly and monthly receivables reports, collection updates, and risk assessments.
Maintain accurate customer credit files, contracts, and payment records.
Support month-end closing activities related to receivables.
Customer & Internal Coordination
Collaborate with sales to resolve disputes, delayed payments, and credit issues.
Coordinate with logistics and customer service on order release, delivery, and credit holds.
Build and maintain strong professional relationships with key customers.
Candidate Profile
Highly organized, analytical, and confident communicator with strong negotiation skills.
Solid understanding of credit control processes.
Bachelor’s degree with 3–5 years of relevant experience, preferably in FMCG, wholesale, or online trading.
Proficient in ERP systems and Excel.
Ability to collaborate across departments and manage high-volume accounts.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.