Marine Operations Manager jobs in United Arab Emirates

As we build a successful Subscription business and continue to generate profitable revenue growth, it is critical to have an individual who can lead all Subscription-related communications and initiatives. The goal is to drive positive growth in acquisition and retention KPIs, minimize churn, and deliver value for our members and revenue.

Job Purpose:
The Revenue Operations Manager will lead the development of our Safety & Technology plans and emerging services, transforming GM’s in-vehicle connectivity innovations into revenue-generating opportunities. This role sits at the intersection of sales strategy and personalized communications, responsible for developing and executing initiatives that drive subscriber acquisition, retention, upgrades, and reactivations. The candidate will own all 1:1 direct communications (email, WhatsApp, in-app, etc.), collaborating closely with CRM, content, analytics, product, and commercial teams to create and manage customer journeys that convert, retain, and grow customer value. The Revenue Operations Manager will manage a team focused on the performance of every customer interaction and value proposition across the lifecycle, from vision to execution. This includes customer acquisition, post-trial retention, churn reduction, and product engagement, with channel implementation across email, direct mail, SMS, in-app, in-vehicle, and 1:1 paid media, as well as Dealer programs. The role requires agility, innovation, and a growth mindset, serving as the single point of contact between GM and agency partners for all Subscription and Revenue generation activities. The manager will work closely with Data & Analytics to understand member behavior and optimize offers for positive return, ultimately responsible for revenue generation and target achievement.