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Automotive Service Advisor: Customer Experience & Upsell
Resumo da oferta
A prominent automotive service company in the UAE is seeking a UAEN Service Advisor to enhance customer satisfaction. In this role, you'll manage customer inquiries, provide service estimates, and follow up on job statuses. Ideal candidates will have 2-3 years in a similar position, outstanding customer service skills, and technical knowledge. A strong command of English is required, with Arabic as a plus.
Qualificações
- Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic is an added advantage.
Responsabilidades
- Provide the customer with a positive experience by noting down jobs.
- Ask questions and record customer concerns and complaints.
- Check workshop situation and promise delivery time.
- Inform customer after work completion and agree on pick-up time.
- Promote value-added services.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.