Service Advisor and Warranty Coordinator Associate

MP DOMINIC AND CO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable service company in Dubai seeks a Customer Service Representative to manage warranty claims and assist customers with service inquiries. Candidates should have a Bachelor's degree and experience in the automotive or marine industry. Proficiency with SAP ERP and familiarity with Mercury Marine products are essential for success in this role. This position offers an opportunity to contribute to a dynamic team focusing on customer satisfaction and technical support.

Qualifications

• Bachelor's degree in a related field.
• Experience in marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.

Responsibilities

• Serve as the primary point of contact for customers regarding service product information.
• Manage and process warranty claims in compliance with guidelines.
• Collaborate with the technical team to assess warranty repairs.

Skills

Customer service

Warranty management

Technical collaboration

Troubleshooting

Education

Bachelor's degree in a related field

Tools

SAP ERP

Job description

Job Summary (List Format):

• Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
• Manage and process warranty claims in compliance with company and manufacturer guidelines.
• Verify warranty coverage and maintain accurate documentation of service history, parts and repairs.
• Collaborate with the technical team to assess, validate and coordinate warranty repairs.
• Schedule repair appointments, monitor service timelines and provide customers with status updates.
• Coordinate technician workload with the service department to maximize efficiency.
• Assist customers with parts identification and ordering ensuring correct components are provided.
• Work with inventory staff to ensure parts availability for service and warranty needs.
• Prepare and deliver detailed operations reports on service activity, warranty claims and customer feedback to management.
• Stay current on latest engine technologies and product specifications to give accurate service advice.
• Work closely with technical staff to ensure accurate diagnoses and service recommendations.

Minimum Qualifications:

• Bachelor's degree in a related field.
• Experience in marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.
• Proficiency with SAP ERP for service warranty and inventory management.