Service Engineer (Weighing Machine)

Black & Grey HR; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading HR consultancy is seeking a Service Engineer (Weighing Scale) for a renowned client in the jewelry machinery industry. Responsibilities include installing, maintaining, and troubleshooting digital weighing scale machines at client sites, while promoting annual maintenance contracts. Ideal candidates will have 4–5 years of experience, a technical background in electronics, and strong communication skills in English and Hindi. This field-based role offers competitive salary and professional growth opportunities.

Benefits

Competitive salary with performance-based incentives

Training and exposure to industry-leading equipment brands

Opportunities for professional development

Qualifications

• 4–5 years of hands-on experience in servicing digital weighing machines.
• Strong technical understanding of precision instruments and calibration techniques.
• Willingness to travel to client sites and work in the field.

Responsibilities

• Install and calibrate new digital weighing scale machines.
• Conduct scheduled maintenance and troubleshoot breakdowns.
• Promote AMC services and generate leads during on-site visits.
• Maintain accurate service records and documentation.

Skills

Technical expertise in servicing digital weighing machines

Customer service skills

Problem-solving abilities

Excellent communication in English and Hindi

Education

Diploma or Degree in Electronics, Instrumentation, or Mechatronics

Job description

Black & Grey HR is hiring a Service Engineer (Weighing Scale) for a reputed client specializing in high-precision machinery for the jewelry manufacturing industry. The role involves installing, maintaining and troubleshooting digital weighing scale machines at client sites along with promoting Annual Maintenance Contracts (AMCs). This is a field-based role requiring technical expertise and strong customer service skills.

Responsibilities

• Install and calibrate new digital weighing scale machines at client locations.
• Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolve technical faults with precision and efficiency.
• Maintain accurate service records and documentation for all client visits.
• Promote AMC services and generate leads during on‑site visits.
• Follow up on AMC renewals and convert potential leads into new contracts.
• Deliver product demonstrations and end‑user training sessions.
• Maintain excellent relationships with clients and provide timely resolution of issues.
• Coordinate with internal teams for spare parts technical support and escalations.
• Adhere to all SOPs and safety protocols during service activities.

Requirements

• Diploma or Degree in Electronics, Instrumentation, Mechatronics or a related field.
• 4–5 years of hands‑on experience in servicing digital weighing machines; experience in the jewelry sector is highly preferred.
• Strong technical understanding of precision instruments and calibration techniques.
• Excellent communication skills in English and Hindi.
• Customer‑centric attitude with problem‑solving abilities and sales orientation.
• Willingness to travel to client sites and work in the field.

Benefits

• Competitive salary with performance‑based incentives.
• Training and exposure to industry‑leading equipment brands.
• Opportunities for professional development and growth in a dynamic work environment.

If you are a technically skilled professional with a passion for precision and customer service, apply now to join a market leader in the jewelry machinery industry!