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Service Excellence & Complaints Specialist
Job summary
A leading customer service organization in Dubai is seeking a Service Excellence Executive to manage and resolve customer complaints effectively. The ideal candidate will have at least 2 years of experience in customer service, communication skills, and the ability to handle difficult conversations. This role ensures a positive customer experience and collaborates across various departments to improve service delivery.
Benefits
Qualifications
- Minimum 2 years of experience in complaint handling or customer service.
- Full English proficiency required; additional languages are a plus.
- Strong communication skills with the ability to manage difficult conversations.
Responsibilities
- Receive and respond to complaints on behalf of the department.
- Ensure accurate recording and tracking of all complaints.
- Communicate effectively with customers to meet their expectations.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.