Head of Operations

Daos hub; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global community hub in Dubai seeks a Head of Operations to transform physical and digital systems for optimal performance. This pivotal role entails overseeing daily operations, managing multidisciplinary teams, and operationalizing the client journey. The ideal candidate has over 3 years in operations, experience with tools like Notion and Asana, and strong communication skills. Join us in shaping the future of decentralized community experiences.

Benefits

Join a movement towards decentralization

Collaborative and innovative work culture

Leadership development opportunities

Qualifications

• 3+ years of experience in Operations, Business Ops, or Strategy Execution.
• Background in physical operations: mobility, delivery, logistics, hospitality, or retail.
• Proven track record managing multi-disciplinary teams (5–20+ people).
• Deep experience with process documentation, automation, and AI tools.
• Familiar with OKRs, KPIs, and cross-functional syncs.
• Exceptional communication skills—clear, calm, structured.
• Fluency in Ukrainian and advanced proficiency in English.

Responsibilities

• Lead daily operations across hubs for high-functioning environments.
• Set and track Ops team OKRs and KPIs.
• Operationalize the client journey from onboarding to engagement.
• Develop and maintain SOPs and hub documentation.
• Run weekly and monthly performance reviews.

Skills

Operations management

Process automation

Cross-functional team management

Client journey operationalization

Performance tracking

Education

Business degree (MBA preferred)

Certifications in Lean, Six Sigma, or PMP

Tools

Notion

Asana

CRM platforms

Job description

About Daos Hub

Daos Hub is a global phygital community hub designed for frontier builders, culture shapers, and ecosystem expanders. We fuse physical spaces with digital tools to unlock frictionless creation, collaboration, and scaling across Web3 and beyond. With locations in key innovation cities, we’re building the operating system for the decentralized future—one hub at a time.

Your Mission

As Head of Operations, your mission is to transform our high-touch, fast-evolving physical hubs into smooth, scalable systems. You’ll lead the charge on operational excellence—from daily hub functionality to cross-functional coordination between Ops, BD, Finance, and Legal. This is a critical leadership role shaping the backbone of Daos Hub’s growth and elevating our customer experience into a high-performance, data-driven machine.

Your First 90 Days

Days 1–30: Audit, Takeover & Prioritization

• Conduct a 360° audit of all operational systems, processes, and documents.
• Map cross-functional workflows to identify gaps and misalignments.
• Assess automation readiness and introduce reporting cadence.
• Shadow the Ops team, inspect hub processes, and implement immediate daily checks.

Days 31–60: Structure, Connect & Align

• Launch V1 KPI dashboards and automate key reports.
• Implement ops meeting cadence and SOP frameworks.
• Roll out a client feedback and alert system.
• Normalize hub processes with clear checklists and escalation paths.

Days 61–90: Optimization & Ownership Culture

• Scale dashboards to cross-functional use and automate 60%+ of data flows.
• Lead an Ops Transformation Sprint to resolve a major bottleneck.
• Introduce alert systems and predictive metrics.
• Build performance ownership within teams and launch monthly hub reviews.

How You’ll Contribute

• Lead daily operations across hubs, ensuring high-functioning, high-satisfaction environments.
• Set and track Ops team OKRs and KPIs with automated systems and dashboards.
• Operationalize the entire client journey—from onboarding through community engagement.
• Synchronize internal teams (Ops, BD, Legal, Finance) to deliver seamless client experiences.
• Develop and maintain comprehensive SOPs and hub documentation.
• Implement internal tools (CRM, automation, task trackers) to increase efficiency.
• Run weekly and monthly performance reviews and drive data-driven decision-making.
• Foster a culture of process ownership, clarity, and continuous improvement.
• Train and upskill team members on tools, metrics, and automation best practices.

What You Bring

• 3+ years of experience in Operations, Business Ops, or Strategy Execution.
• Background in physical operations—mobility, delivery, logistics, hospitality, or retail.
• Proven track record managing multi-disciplinary teams (5–20+ people).
• Deep experience with process documentation, automation, and AI tools.
• Strong grasp of OKRs, KPI tracking, and cross-functional syncs.
• Familiarity with tools like Notion, Asana, CRM platforms, and automation stacks.
• Exceptional communication—clear, calm, structured.
• Business degree (MBA is a plus); certifications in Lean, Six Sigma, or PMP a bonus.
• Fluent in Ukrainian and advanced in English.

Why Join Us

We’re not just building hubs—we’re building a movement. At Daos Hub, you’ll join a team of relentless doers, visionaries, and systems thinkers who believe in the power of decentralization and the magic of in-person energy. If you're ready to architect the backbone of a global community engine, we want to hear from you.

Ready to lead the ops revolution? Apply now and let's scale the future together.