Customer Service Agent jobs in United Arab Emirates

Vista understands that every flight is unique, so we take care of every detail to ensure our Members & Clients enjoy a tailored and unparalleled service.

Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member’s specific needs.

Founded in 2004, Vistapioneered an innovative business modelwhere customers pay only for the hours that they fly. Our vision is to make business aviation simple and deliver theultimate flight experience around the globe.

Today, we arethe world’s only global aviation company, flying corporations, governments and private clients across the VistaJet Program, XO Memberships and Ad-Hoc Charter flights depending on their unique needs.

As a New Business Sales Consultant you will beare responsible for developing relationships with current clients via phone / email outreach as well as utilising a clients network to introduce new clients to Vista. Sales Consultants work closely with a regional group of New Business Sales people to manage and build their teams book of business while improving their own sales capabilities. This position is a stepping stone to become a Director of Sales and managing your own book of business.

Sales Consultants are responsible for developing relationshipswith new customers via research, phone / email outreach, inbound lead generation and network utilization. Consultants work closely with a VP of Sales to manage and build their teams book of business while improving their own sales capabilities. This position is a stepping stone to become a Director of Sales and managing your own book of business.

• Manage and grow a database of Prospects withing Vista’s CRM system
• Book 1stMeetings for Program prospects with your Sales Vice President, sell charter flights & XO memberships to new clients.
• Collaborate with a regional account management team to help grow your regions book of business
• Preparing tailored email cadences and outreach sequences to drive client / prospect interaction.
• Handling incoming call and email requests from customers.
• Conducting research to better improve the CRM database and build richer profiles to understand client’s needs.
• Ensuring the database is accurate and up-to-date at all times – including logging calls, emails and information after sales meetings.
• Reaching out to previous members and lost sales opportunities to learn more about the accounts and rebuild relationships.
• Understanding customer trip needs and articulating options that best suit their requirements.
• Maintain continued customer contact post-sale to ensure efficient and effective account management.
• Providing weekly & monthly KPI reports – including lead source tracking, calls made, emails sent, meetings set, activities accomplished and closed / won deals.

• Fluency in Arabic is essential, both written and verbal
• Fluency in Turkish is desirable, both written and verbal
• Previous Sales experience in inbound or outbound selling
• Strong understanding of CRM (Salesforce & Salesloft) and sales pipeline management
• Comfortable with presenting and selling to HNWI’s and C-suite executives.
• Organized and self-motivated
• Excellent oral and written communication skills with a proactive approach to problem solving.
• Comfortable with a fast-paced sales environment and capable of prioritizing competing needs
• Previous experience in the aviation industry is not required but desired.