Business Data Analyst jobs in United States

• Patient leads origination – originate patient referral leads from hospitals and referring physicians, establish and demonstrate an active network of referrals.
• Patient relations – maintain direct contact with the family/patient and engage nursing and rehabilitation operations teams to execute on patient care, catering to all patient/family queries.
• Pricing and services strategy – own our contractual agreements, update them when necessary, design pricing for all our services, and present pricing strategies to the direct manager.
• Partnerships – introduce, negotiate, engage, and close key strategic partnerships with referring hospitals, B2B contacts, and corporates.
• Handle all patient concerns and proactively ensure all patients’ needs are met.
• Be a point of contact for all departments regarding Patient Experience.
• Handle any special patient requests and deal with any complaints or patient queries.
• Encourage excellent standards of Customer Service delivered to the patients.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
• Drive and encourage Feedback Questionnaire responses (Patient Satisfaction Survey).
• Highlight any trends in relation to our Patient Satisfaction Survey.
• Conduct routine visits to patients, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
• Develop and maintain relationships with client facilities, customers, and corporate tie-ups.
• Proactively sell the complete range of services to current and potential clients, customers, and local healthcare facilities.
• Manage fiduciary relationships within the office, including pricing, margins, overhead, expenses, etc.
• Work with Clinical Doctors, nurses, and caregivers to ensure optimal clinical outcomes for all clients, including possible discharges and admissions.

Bachelor’s degree in Healthcare, Administration, Business or related field.

• Able to work under pressure to meet demanding time frames and deadlines.
• Able to work independently and as part of a team.
• Strong verbal and written communication skills.
• High level of professionalism and personal presentation at all times.
• Able to understand and adapt to cultural sensitivities.
• Problem-solving/lateral thinking skills.
• Excellent time management and prioritization skills.