Workspace IT Support Executive

Net2Source Inc.; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A global staffing solution provider based in Sharjah is looking for a Workspace IT Support Executive. The ideal candidate will maintain computer systems, provide IT support, and manage network issues. Requirements include a Bachelor's degree in Computer Science and 2-4 years of experience in IT support. Proficiency in network management and tools such as Office 365 is essential. This is a direct hire position within a diverse, inclusive workplace.

Qualifications

• Bachelor's degree required; ITIL certification preferred.
• 2-4 years of experience in IT support or a related role.

Responsibilities

• Install and maintain computer hardware and software.
• Handle daily IT support tickets and provide assistance.
• Manage and troubleshoot networking issues and IT infrastructure.

Skills

Network support

ITIL

Technical troubleshooting

Office 365 administration

Data storage management

Education

Bachelor's degree in Computer Science or related IT fields

Tools

G-Suite

Cisco telephony

VMWare

Job description

🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.

🚀 Right Talent. Right Time. Right Place. Right Price.

📍 Operating in 32 countries | 5,500+ Employees

🌐 www.net2source.com | 📧 | [e-mail]

Job Title: Workspace IT Support Executive

Location: Sharjah

Type: Direct hire

Experience Required: 2–4 years

Education: Bachelor’s degree

Industry focus: Business setup /Freezone

Language: Native Arab speakers

Role Overview

IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners.
• Handle daily IT support tickets and provide technical assistance via email, phone, and remote tools.
• Manage and troubleshoot LAN/WAN, network security, Windows & Mac systems, and printer issues.
• Administer Office 365, G‑Suite, Zoho applications, Jamf, Sophos XDR, Perception Point, and Genesys Omnichannel.
• Manage Azure AD, shared folders, NTFS permissions, Cisco telephony, Cisco switches, and FortiGate firewall.
• Handle VMWare virtual machines, data storage, backups (Google Drive/OneDrive), and virtualization systems.
• Oversee IT procurement, asset tagging, registration, and maintain IT inventory via ServiceDesk+.
• Manage attendance machines, CCTV, smart devices, and front‑desk ticketing systems.
• Support IT projects, prepare project plans/SOW, and ensure deadlines and budgets are met.
• Conduct employee IT training, onboarding setup, and maintain IT policies and procedures.
• Participate in internal/external audits and provide required documentation.
• Perform other IT-related duties as assigned.

Qualifications

• Graduate of bachelor’s degree in computer science, BS/BE degree in computer science, cybersecurity or related IT fields.
• ITIL V3 (Preferred)

Years & Nature of Experience

• 2-4 years of experience in the same role
• Experience in Network support, ITIL, Manage ERPs and Genesys Omnichannel.

About Net2Source Inc.

Net2Source offers global staffing solutions and enterprise-scale recruitment support.

🏆 Recognized by INC 5000 & SIA

🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ

🌈 We support inclusive hiring practices in accordance with UAE labor law.

🔗 www.net2source.com/careers | 📧 [e-mail]