Warranty Engineer

Hitachi, Ltd.; Abu Dhabi; On-site; AED 200,000 - 360,000; Full time

Job summary

Hitachi, Ltd. is seeking a Warranty Management and Site Support specialist to lead warranty obligations across major projects in the UAE.

You will act as the primary client contact, manage claims within contract times, and maintain warranty logs and progress reports. You will perform technical investigation and RCA with engineering and OEM teams, coordinate with DEWA/TAQA/ADNOC, supervise site activities, ensure safe warranty execution, and deliver periodic performance updates to keep customer

Qualifications

• GIS substations (132kV, 220kV, 400kV preferred)
• TAQA Competency in PLANT- GIS, Transformer & Auxiliary Systems
• Power transformers and reactors
• GIS switchgear and circuit breakers
• Protection relays and control systems
• Cable systems and associated accessories
• Battery and DC systems
• Testing and commissioning procedures
• Root Cause Analysis (RCA) methodologies

Responsibilities

• Warranty Management: manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station; act as primary point of contact for warranty issues; record, track, and close warranty claims within contractual response times; maintain warranty logs and progress reports.
• Technical Investigation & Resolution: investigate equipment failures, defects, and abnormalities; lead RCA activities and prepare investigation reports; coordinate with engineering, commissioning, quality, and OEM teams; verify corrective actions.
• Site Support: attend substations for troubleshooting, prepare method statements, obtain permits to work; supervise installation, testing, commissioning, and site mobilization; manage local purchasing within limits; ensure safe warranty execution per utility standards.
• Client Coordination: interface with DEWA, TAQA, consultants and end users; participate in technical meetings on equipment performance and warranty concerns; provide status updates and warranty performance reports; ensure high customer satisfaction through timely issue resolution.

Skills

GIS substations

AIS substations

Transformer & auxiliary systems

GIS switchgear & breakers

Protection relays & control systems

Cable systems & accessories

Battery & DC systems

Testing & commissioning procedures

Root Cause Analysis (RCA)

Job description

How will you make an impact:

Warranty Management

• Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station.
• Act as the primary point of contact for warranty-related issues raised by clients.
• Receive, record, track, and close warranty claims within contractual response times.
• Maintain warranty logs, performance/progress reports, and closure documentation.
• Ensure compliance with project warranty and defect liability period requirements.

Technical Investigation & Resolution

• Investigate reported equipment failures, defects, and operational abnormalities.
• Lead root cause analysis (RCA) activities and prepare technical investigation reports.
• Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions.
• Verify implementation and effectiveness of corrective and preventive actions.
• Monitor equipment reliability and recurring issues.

Site Support

• Attend substations for troubleshooting and technical support.
• Preparation of the method statement, submission for client approval and to obtaining necessary permit to work.
• Hands on Experience on Substation Installation, Testing & commissioning of Switchgear, Protection relay and Scheme checks.
• Coordinate site mobilization of service engineers and specialist resources.
• Supervise repair, replacement, testing, and recommissioning activities.
• Managing the petty cash and has delegated authority for local purchasing within agreed limits.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Ensure warranty works are executed safely and in accordance with utility standards.

Client Coordination

• Interface regularly with DEWA, TAQA, consultants, and end users.
• Participate in technical meetings regarding equipment performance and warranty concerns.
• Provide periodic status updates and warranty performance reports.
• Ensure high levels of customer satisfaction through timely resolution of issues.

Your Background:

• GIS and AIS substations (132kV, 220kV, 400kV preferred)
• TAQA Competency in PLANT- GIS, Transformer & Auxiliary Systems.
• Power transformers and reactors
• GIS switchgear and circuit breakers
• Protection relays and control systems
• Cable systems and associated accessories
• Battery and DC systems
• Testing and commissioning procedures
• Root Cause Analysis (RCA) methodologies