Warranty Engineer

HITACHI ENERGY SYSTEMS LLC; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Hitachi Energy Systems LLC is seeking an experienced Engineer to manage warranty obligations for DEWA, TAQA, ADNOC and related substations. You will be the primary contact for warranty issues, lead technical investigations, and coordinate with engineering, commissioning, QA and OEM teams.

Field support includes substation troubleshooting, method statements, permits to work, and site supervision. You will interface with clients and end users, delivering periodic warranty performance reports and

Qualifications

• Experience managing warranties and liaising with clients
• Strong RCA methodologies and reporting skills
• Proven ability to interface with DEWA/TAQA/ADNOC and end users
• Hands-on substations troubleshooting and site supervision skills
• familiarity with 132kV/220kV/400kV GIS and switchgear concepts

Responsibilities

• Manage warranty obligations for substations and projects, tracking and closing claims
• Lead technical investigations and coordinate with engineering and OEM teams
• Attend substations for troubleshooting, method statements, and permit-to-work processes
• Interface with clients and provide status updates and warranty performance reports

Skills

Warranty management

Root cause analysis (RCA)

Client coordination

Site troubleshooting

Substation experience

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates Job ID: R0147279 Date Posted: 2026-11-03 Company Name: HITACHI ENERGY SYSTEMS LLC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

How will you make an impact:

• Warranty Management Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station. Act as the primary point of contact for warranty-related issues raised by clients. Receive, record, track, and close warranty claims within contractual response times. Maintain warranty logs, performance/progress reports, and closure documentation. Ensure compliance with project warranty and defect liability period requirements.
• Technical Investigation & Resolution Investigate reported equipment failures, defects, and operational abnormalities. Lead root cause analysis (RCA) activities and prepare technical investigation reports. Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions. Verify implementation and effectiveness of corrective and preventive actions. Monitor equipment reliability and recurring issues.
• Site Support Attend substations for troubleshooting and technical support. Preparation of the method statement, submission for client approval and to obtaining necessary permit to work. Hands on Experience on Substation Installation, Testing & commissioning of Switchgear, Protection relay and Scheme checks. Coordinate site mobilization of service engineers and specialist resources. Supervise repair, replacement, testing, and recommissioning activities. Managing the petty cash and has delegated authority for local purchasing within agreed limits.
• Client Coordination Interface regularly with DEWA, TAQA, consultants, and end users. Participate in technical meetings regarding equipment performance and warranty concerns. Provide periodic status updates and warranty performance reports. Ensure high levels of customer satisfaction through timely resolution of issues.

Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Ensure warranty works are executed safely and in accordance with utility standards.

Your Background:

• GIS and AIS substations (132kV, 220kV, 400kV preferred) TAQA Competency in PLANT- GIS, Transformer & Auxiliary Systems.
• Power transformers and reactors GIS switchgear and circuit breakers Protection relays and control systems Cable systems and associated accessories Battery and DC systems Testing and commissioning procedures Root Cause Analysis (RCA) methodologies.
• Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles- particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions - additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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