Warranty Engineer

Hitachi; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Hitachi Energy Systems LLC in Abu Dhabi is seeking a highly skilled engineer to manage warranty obligations for major substations and projects. You will act as the primary contact for warranty issues, track and close claims, and lead root cause analyses with cross-functional teams.

Site support includes troubleshooting, commissioning, and coordinating with DEWA, TAQA, and end users to ensure service excellence.

Qualifications

• Experience with GIS and AIS substations (132kV, 220kV, 400kV preferred) and power transformer equipment.
• Knowledge of protection relays, control systems, and commissioning procedures.
• Experience in coordinating with DEWA, TAQA, and other clients for warranty and field service.
• Strong RCA capabilities and ability to coordinate with multiple engineering teams.
• Willingness to travel to substations for site work and investigations.

Responsibilities

• Manage warranty obligations for DEWA, TAQA, ADNOC, SEWA substations and related projects.
• Act as primary contact for warranty issues and track/close claims within required times.
• Lead RCA activities and coordinate with engineering, commissioning, quality, and OEM teams.
• Attend substations for troubleshooting, site support, and commissioning activities.
• Coordinate site mobilization and supervise repair, testing, and recommissioning tasks.

Skills

GIS & AIS substations (132kV-400kV)

Power transformers & reactors

GIS switchgear & circuit breakers

Protection relays & control systems

Cable systems & accessories

Battery & DC systems

Testing & commissioning procedures

Root Cause Analysis (RCA)

Job description

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID: R0147279

Date Posted: 2026-11-03

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description:

How will you make an impact:

Warranty Management

• Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station.
• Act as the primary point of contact for warranty-related issues raised by clients.
• Receive, record, track, and close warranty claims within contractual response times.
• Maintain warranty logs, performance/progress reports, and closure documentation.
• Ensure compliance with project warranty and defect liability period requirements.

Technical Investigation & Resolution

• Investigate reported equipment failures, defects, and operational abnormalities.
• Lead root cause analysis (RCA) activities and prepare technical investigation reports.
• Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions.
• Verify implementation and effectiveness of corrective and preventive actions.
• Monitor equipment reliability and recurring issues.

Site Support

• Attend substations for troubleshooting and technical support.
• Preparation of the method statement, submission for client approval and to obtaining necessary permit to work.
• Hands on Experience on Substation Installation, Testing & commissioning of Switchgear, Protection relay and Scheme checks.
• Coordinate site mobilization of service engineers and specialist resources.
• Supervise repair, replacement, testing, and recommissioning activities.
• Managing the petty cash and has delegated authority for local purchasing within agreed limits.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Ensure warranty works are executed safely and in accordance with utility standards.

Client Coordination

• Interface regularly with DEWA, TAQA, consultants, and end users.
• Participate in technical meetings regarding equipment performance and warranty concerns.
• Provide periodic status updates and warranty performance reports.
• Ensure high levels of customer satisfaction through timely resolution of issues.

Your Background:

• GIS and AIS substations (132kV, 220kV, 400kV preferred)
• TAQA Competency in PLANT- GIS, Transformer & Auxiliary Systems.
• Power transformers and reactors
• GIS switchgear and circuit breakers
• Protection relays and control systems
• Cable systems and associated accessories
• Battery and DC systems
• Testing and commissioning procedures
• Root Cause Analysis (RCA) methodologies

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.