Warranty Engineer

Hitachi Energy; Abu Dhabi; On-site; AED 220,000 - 340,000; Full time

Job summary

Hitachi Energy Systems LLC in Abu Dhabi seeks an experienced Warranty and Field Support engineer to manage warranty obligations for DEWA, TAQA, ADNOC projects, track claims, and liaise with clients.

You will lead RCA investigations, coordinate with engineering, commissioning, and OEM teams, and supervise substation site activities, installations, testing and commissioning, ensuring compliance and safety.

Qualifications

• Experience with warranty obligations and claims handling.
• Proficient in root cause analysis methodologies and reporting.
• Hands-on troubleshooting at substations and switchgear.
• Strong coordination with clients and engineering teams.

Responsibilities

• Manage warranty obligations for projects and act as primary client contact.
• Receive, record, track, and close warranty claims within contractual times.
• Maintain warranty logs and closure documentation and progress reports.
• Ensure compliance with warranty and defect liability periods.
• Lead RCA activities and prepare technical investigation reports.
• Coordinate with engineering, commissioning, quality, and OEM teams.
• Attend substations for troubleshooting and provide technical support.
• Prepare method statements and obtain client approvals and permits.
• Oversee installation, testing, commissioning of switchgear and relays.
• Coordinate site mobilization and supervise repair, replacement, testing, and recommissioning.
• Manage petty cash and local purchasing within limits.
• Ensure safety and compliance with utility standards during warranty works.
• Interface with DEWA, TAQA, consultants and end users; provide status updates.
• Support meetings and deliver warranty performance reports.
• Strive for high customer satisfaction through timely issue resolution.

Skills

Warranty management

Root Cause Analysis

Site troubleshooting

Client coordination

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID: R0147279

Date Posted: 2026-11-03

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

Warranty Management

• Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station.
• Act as the primary point of contact for warranty-related issues raised by clients.
• Receive, record, track, and close warranty claims within contractual response times.
• Maintain warranty logs, performance/progress reports, and closure documentation.
• Ensure compliance with project warranty and defect liability period requirements.

Technical Investigation & Resolution

• Investigate reported equipment failures, defects, and operational abnormalities.
• Lead root cause analysis (RCA) activities and prepare technical investigation reports.
• Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions.
• Verify implementation and effectiveness of corrective and preventive actions.
• Monitor equipment reliability and recurring issues.

Site Support

• Attend substations for troubleshooting and technical support.
• Preparation of the method statement, submission for client approval and to obtaining necessary permit to work.
• Hands on Experience on Substation Installation, Testing & commissioning of Switchgear, Protection relay and Scheme checks.
• Coordinate site mobilization of service engineers and specialist resources.
• Supervise repair, replacement, testing, and recommissioning activities.
• Managing the petty cash and has delegated authority for local purchasing within agreed limits.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Ensure warranty works are executed safely and in accordance with utility standards.

Client Coordination

• Interface regularly with DEWA, TAQA, consultants, and end users.
• Participate in technical meetings regarding equipment performance and warranty concerns.
• Provide periodic status updates and warranty performance reports.
• Ensure high levels of customer satisfaction through timely resolution of issues.

Your Background

• GIS and AIS substations (132kV, 220kV, 400kV preferred)
• TAQA Competency in PLANT- GIS, Transformer & Auxiliary Systems.
• Power transformers and reactors
• GIS switchgear and circuit breakers
• Protection relays and control systems
• Cable systems and associated accessories
• Battery and DC systems
• Testing and commissioning procedures
• Root Cause Analysis (RCA) methodologies

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.