Waitress - Restaurant Guest Service

Accor Group; Dubai; On-site; AED 28,000 - 45,000; Full time

Job summary

Accor in Dubai invites a customer-focused Waitress - Restaurant Guest Service to join our fast-paced hotel dining team. You will assist guests from welcome through service, take orders, guide menus, handle payments, and ensure accurate presentation while maintaining Accor hygiene and safety standards.

Fluency in English is required; hospitality experience is preferred. The role supports collaboration with kitchen and bar teams and requires flexible shifts, including weekends and holidays.

Job description

Job Snapshot

Waitress - Restaurant Guest Service

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Food & Beverage

Serving Experience: Previous hotel, restaurant, or hospitality experience preferred

Job Type: Full-time

Position Overview

Waitress - Restaurant Guest Service in Dubai, United Arab Emirates is a Hospitality hiring opportunity with Accor for a guest-focused service professional responsible for delivering attentive food and beverage service in a fast-paced hotel dining environment. The role combines order taking, table service, menu guidance, payment handling, restaurant presentation, and guest engagement while maintaining Accor service, hygiene, and safety standards.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Food & Beverage
• Salary: 2500-4000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Female Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Waitress represents the restaurant directly throughout the guest dining journey, from the initial welcome through order delivery, satisfaction checks, and final payment. Consistent service quality helps shape guest perception of the hotel and directly supports food and beverage revenue, repeat visits, and overall satisfaction. Success in the position depends on combining efficiency with genuine hospitality. Accurate communication with culinary and bar teams, awareness of guest preferences, and the ability to remain composed during busy service periods are essential to maintaining a smooth restaurant operation.

Key Responsibilities

• Welcome guests promptly and create a courteous, professional first impression.
• Escort or assist guests with seating according to restaurant procedures.
• Present menus and explain available food and beverage selections when required.
• Provide informed recommendations based on guest preferences and menu knowledge.
• Take food and beverage orders accurately and confirm special requests or dietary requirements.
• Enter or communicate orders promptly to kitchen and bar teams.
• Monitor order progress and coordinate service timing across assigned tables.
• Serve meals and beverages according to established presentation and service standards.
• Check that orders are complete and correctly presented before serving guests.
• Maintain awareness of table requirements throughout the dining experience.
• Refill beverages and provide additional service items without unnecessary delay.
• Check guest satisfaction at appropriate stages of the meal.
• Respond quickly to requests and resolve straightforward service concerns professionally.
• Escalate significant complaints or unresolved issues to the appropriate supervisor.
• Maintain clean, organized, and properly presented tables before, during, and after service.
• Prepare and replenish service stations with required operating supplies.
• Ensure restaurant areas remain tidy and guest‑ready throughout the shift.
• Coordinate closely with kitchen colleagues regarding order changes, delays, and special requirements.
• Communicate effectively with bar teams to maintain timely beverage service.
• Support colleagues during busy periods to maintain efficient restaurant flow.
• Process guest bills and payments accurately in accordance with hotel procedures.
• Verify charges before presenting bills and address basic billing questions appropriately.
• Follow applicable food safety, hygiene, and health requirements.
• Maintain personal grooming and professional presentation in accordance with hotel standards.
• Observe workplace safety procedures throughout restaurant operations.
• Handle tableware, glassware, and service equipment carefully to reduce breakage.
• Maintain familiarity with restaurant promotions, menus, and hotel services.
• Represent the hotel professionally during all guest interactions.
• Work effectively within rotating shifts, including weekends and public holidays when scheduled.

Ideal Profile

Candidates should ideally have previous experience in a hotel, restaurant, cafe, resort, or comparable hospitality environment. Exposure to structured food and beverage service is beneficial, although strong guest‑service ability and professional presentation are equally important. The position suits individuals who communicate clearly, remain attentive to detail, and enjoy working directly with guests. A friendly manner must be combined with the ability to work efficiently during high‑volume service periods. Good spoken English is required for guest communication and coordination with colleagues. Additional languages are an advantage within Dubai's multicultural hospitality environment. Applicants should be comfortable working flexible shifts, weekends, and public holidays. Strong interpersonal skills, practical problem‑solving ability, and a consistent focus on guest satisfaction are important for success.

Skills Set

• Food and beverage service
• Restaurant service
• Table service
• Guest relations
• Menu presentation
• Order taking
• Food service
• Beverage service
• Guest recommendations
• Upselling
• POS systems
• Billing
• Payment processing
• Table setup
• Service station preparation
• Restaurant hygiene
• Food safety
• Guest satisfaction
• Complaint handling
• Kitchen coordination
• Bar coordination
• Hospitality service standards
• Multicultural guest service
• Dining room organization
• Professional grooming
• Service recovery
• Shift operations
• Team coordination
• Time management
• Customer communication

Why Join Us

Dubai's Hospitality sector continues to create strong demand for skilled restaurant service professionals who can combine efficient food and beverage delivery with attentive guest interaction. Experience within an international hotel environment provides valuable exposure to structured service standards, diverse guests, and high‑volume dining operations. Accor offers a broad hospitality environment where restaurant professionals can develop their service expertise and pursue progression into senior waiter, restaurant supervisor, outlet operations, food and beverage management, or other guest‑facing hotel roles.

About the Company

Accor is an international hospitality group operating a wide portfolio of hotel, resort, restaurant, and lifestyle brands across global markets. Its Dubai properties employ multicultural teams focused on professional service, guest satisfaction, operational consistency, and the delivery of memorable hospitality experiences.