Waitress - Food and Beverage Service

Accor Group; Dubai; On-site; AED 28,000 - 45,000; Full time

Job summary

Swissotel Al Murooj in Dubai is seeking a guest-focused Waitress - Food and Beverage Service with at least 1 year of professional experience to deliver attentive table service and manage F&B orders in a fast-paced hotel dining environment.

The ideal candidate will be proficient with Micros POS, capable of upselling, and dedicated to maintaining high food hygiene and safety standards for a premier Downtown Dubai venue within the Accor network.

Qualifications

• The position requires a college graduate with at least one year of professional experience in a waitressing, restaurant service or comparable food and beverage position.
• Fluency in English is essential, while additional languages would be advantageous when serving Dubai's diverse international guest market.
• Proficiency with computer systems and point-of-sale software is required.
• Experience using Micros or a similar restaurant POS platform will be particularly relevant for accurate order processing and billing.

Responsibilities

• Prepare the assigned food and beverage outlet before opening according to meal periods, service requirements and operating schedules.
• Complete mise-en-place, table settings, equipment polishing and other pre-service duties required for smooth restaurant operations.
• Welcome guests courteously and coordinate seating arrangements with the hostess.
• Present menus clearly and provide suitable recommendations based on guest preferences and available promotions.
• Take food and beverage orders accurately and communicate them promptly to the relevant service and kitchen teams.
• Enter all ordered items correctly into the Micros point-of-sale system according to actual guest consumption.
• Ensure completed bills and payment documentation are transferred correctly to the cashier.
• Maintain strong knowledge of menus, ingredients, promotions and outlet-specific information.
• Provide attentive service throughout the dining experience and anticipate guest needs before assistance is requested.
• Build professional and friendly relationships with guests while maintaining discretion and appropriate service boundaries.
• Apply suitable up-selling techniques to help support monthly outlet revenue targets.
• Handle routine guest concerns professionally and consult the immediate supervisor when further assistance is required.
• Maintain clean, organized and fully prepared side stations throughout the shift.
• Collect supplies, materials and operating items from other hotel departments when necessary.
• Report equipment defects, maintenance requirements and cleanliness issues without delay.
• Attend regular departmental training covering guest care, product knowledge, grooming standards, up-selling and operational procedures.
• Participate actively in departmental briefings and maintain clear communication with colleagues.
• Follow established personal hygiene, grooming and uniform standards while on duty.
• Observe hotel policies covering food hygiene, fire prevention, workplace health and safety.
• Remain familiar with departmental operating manuals and relevant internal procedures.
• Support other food and beverage areas or hotel departments when operational requirements demand additional assistance.
• Contribute to responsible energy and water consumption within the outlet.
• Help reduce unnecessary waste and support environmentally responsible purchasing and operating practices.
• Maintain accuracy in guest records and coordinate relevant information with the hostess when required.
• Protect the professional image of Swissotel Al Murooj through courteous behaviour, reliability and consistent service standards.

Skills

Food and beverage service

Waitressing

Restaurant table service

Guest relations

Order taking

Menu presentation

Micros POS

Payment handling

Food hygiene

Health and safety

Revenue awareness

Sustainable hospitality

Tools

Micros POS system

Job description

Waitress - Food and Beverage Service Job Snapshot

Role: Waitress - Food and Beverage Service
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Food & Beverage
Serving Experience: Minimum 1 year
Job Type: Full-time

Position Overview

Waitress - Food and Beverage Service in Dubai, United Arab Emirates is a Hospitality opportunity at Swissotel Al Murooj for a guest-focused professional with experience in restaurant and hotel dining service. Accor is hiring a waitress who can manage food and beverage orders, deliver attentive table service, operate point-of-sale systems, maintain outlet presentation standards and support a positive guest experience in a busy Downtown Dubai hotel environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Food & Beverage
Salary: 2500-4000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Waitress supports the daily operation of the assigned food and beverage outlet by combining efficient service delivery with warm and professional guest interaction. The position covers outlet preparation, menu presentation, order taking, payment handling, side-station organization and close coordination with hostesses, cashiers, supervisors and other hotel departments. The role directly influences guest satisfaction and restaurant efficiency. By maintaining accurate orders, anticipating guest requirements and keeping service areas organized, the waitress helps strengthen the overall dining experience while supporting outlet revenue and cost-control objectives.

Key Responsibilities

• Prepare the assigned food and beverage outlet before opening according to meal periods, service requirements and operating schedules.
• Complete mise-en-place, table settings, equipment polishing and other pre-service duties required for smooth restaurant operations.
• Welcome guests courteously and coordinate seating arrangements with the hostess.
• Present menus clearly and provide suitable recommendations based on guest preferences and available promotions.
• Take food and beverage orders accurately and communicate them promptly to the relevant service and kitchen teams.
• Enter all ordered items correctly into the Micros point-of-sale system according to actual guest consumption.
• Ensure completed bills and payment documentation are transferred correctly to the cashier.
• Maintain strong knowledge of menus, ingredients, promotions and outlet-specific information.
• Provide attentive service throughout the dining experience and anticipate guest needs before assistance is requested.
• Build professional and friendly relationships with guests while maintaining discretion and appropriate service boundaries.
• Apply suitable up-selling techniques to help support monthly outlet revenue targets.
• Handle routine guest concerns professionally and consult the immediate supervisor when further assistance is required.
• Maintain clean, organized and fully prepared side stations throughout the shift.
• Collect supplies, materials and operating items from other hotel departments when necessary.
• Report equipment defects, maintenance requirements and cleanliness issues without delay.
• Attend regular departmental training covering guest care, product knowledge, grooming standards, up-selling and operational procedures.
• Participate actively in departmental briefings and maintain clear communication with colleagues.
• Follow established personal hygiene, grooming and uniform standards while on duty.
• Observe hotel policies covering food hygiene, fire prevention, workplace health and safety.
• Remain familiar with departmental operating manuals and relevant internal procedures.
• Support other food and beverage areas or hotel departments when operational requirements demand additional assistance.
• Contribute to responsible energy and water consumption within the outlet.
• Help reduce unnecessary waste and support environmentally responsible purchasing and operating practices.
• Maintain accuracy in guest records and coordinate relevant information with the hostess when required.
• Protect the professional image of Swissotel Al Murooj through courteous behaviour, reliability and consistent service standards.

Ideal Profile

The position requires a college graduate with at least one year of professional experience in a waitressing, restaurant service or comparable food and beverage position. Candidates should have practical knowledge of food and beverage service standards, table service procedures, order taking, guest communication and restaurant etiquette. Previous experience in a hotel, resort or professionally managed dining venue would be valuable. Proficiency with computer systems and point-of-sale software is required. Experience using Micros or a similar restaurant POS platform will be particularly relevant for accurate order processing and billing. Fluency in English is essential, while additional languages would be advantageous when serving Dubai 's diverse international guest market. The successful candidate should also demonstrate a strong understanding of food hygiene, health and safety requirements together with high standards of personal grooming and professional appearance.

Skills Set

• Food and beverage service
• Waitressing
• Restaurant table service
• Guest relations
• Order taking
• Menu presentation
• Micros POS system
• Point-of-sale software
• Payment handling
• Food and beverage up-selling
• Menu and product knowledge
• Mise-en-place
• Table setting
• Side station management
• Guest complaint handling
• Restaurant service standards
• Food hygiene
• Health and safety procedures
• Fire safety awareness
• Outlet preparation
• Revenue awareness
• Customer service
• Inter-departmental coordination
• English communication
• Sustainable hospitality practices

Why Join Us

This position offers valuable experience within Dubai 's established Hospitality sector and provides hands-on exposure to professional food and beverage operations in a prominent city hotel. Working directly with international guests can strengthen service, communication and restaurant operations skills while creating a pathway toward senior waitress, captain, food and beverage supervisor and restaurant management opportunities. Swissotel Al Murooj also operates within the wider Accor network, providing access to recognized hospitality standards, structured learning and potential long-term career development across different hotel brands and markets.

About the Company

Accor is a global hospitality group operating a diverse portfolio of international hotel brands. Swissotel Al Murooj is located in Downtown Dubai opposite The Dubai Mall and Burj Khalifa, within convenient reach of Dubai Metro, DIFC, Dubai World Trade Centre and Dubai International Airport. The hotel serves business and leisure travelers through professional accommodation, dining and guest-service operations.