Room Service Order Taker - Food and Beverage

Accor Group; Dubai; On-site; AED 33,480 - 50,220; Full time

Job summary

Accor is seeking a Room Service Order Taker for Food & Beverage in Dubai to handle guest dining calls, accurately record orders, explain menu options, and coordinate with culinary and service teams.

The role requires strong hospitality etiquette, excellent telephone skills, and knowledge of Micros or a similar POS system. Evening, weekend, and holiday shifts rotate.

Qualifications

• Previous room service, call-handling, or hotel experience is advantageous.
• Excellent verbal communication and telephone etiquette.
• Strong organizational skills to record orders accurately.

Responsibilities

• Answer all room service and food & beverage calls promptly according to service standards.
• Greet guests professionally according to the time of day.
• Confirm the guest's name and use it during conversations.
• Listen carefully to guest requirements and record orders accurately.
• Repeat each order to confirm selections, quantities, and delivery details.
• Maintain knowledge of room service menus, ingredients, and alternatives.
• Explain food and beverage options clearly and respond to questions.
• Inform guests about hotel facilities, operating hours, and events.
• Open, update, and close guest checks accurately.
• Enter orders into the POS system and route to the kitchen.
• Coordinate with colleagues for timely preparation and delivery.
• Apply upselling techniques when appropriate without pressuring guests.
• Maintain confidentiality of guest and company information.

Skills

Room service order taking

Telephone etiquette

Menu knowledge

Order entry

Guest communication

Upselling

Interdepartmental coordination

Fast-paced operations

Confidentiality

Tools

Micros

Job description

Room Service Order Taker - Food & Beverage

Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Food & Beverage
Job Type: Full-time

Salary: 3000-4500 (based on similar local jobs; final offer confirmed by the employer)

Gender: Any
Candidate Nationality: Any

Overview

Focus on handling guest dining calls, accurately recording room service orders, explaining menu options, and coordinating efficient order delivery. This role serves as the primary telephone contact for guests requesting in‑room dining, requiring detailed menu knowledge, clear communication, accurate order entry, professional telephone etiquette, and close coordination with culinary and service teams.

Key Responsibilities

• Answer all room service and food and beverage calls promptly according to service standards.
• Greet guests professionally according to the time of day.
• Confirm the guest's name and use it naturally during the conversation.
• Listen carefully to guest requirements and record orders accurately.
• Repeat each order to confirm menu selections, quantities, preparation requests, and delivery details.
• Maintain complete knowledge of room service menus, ingredients, preparation styles, accompaniments, and available alternatives.
• Explain food and beverage options clearly and respond accurately to guest questions.
• Inform guests about hotel restaurants, bars, facilities, operating hours, shops, rooms, promotions, and special events.
• Remain updated on daily hotel activities, banquets, festivals, food promotions, and functions.
• Follow established preferences and standing instructions for long‑stay guests.
• Open, update, and close guest checks accurately.
• Enter orders into the approved point‑of‑sale system and route them to the correct service or kitchen team.
• Coordinate with room service colleagues to support timely preparation and delivery.
• Apply approved upselling techniques when appropriate without pressuring guests.
• Maintain professional confidentiality and protect guest and company information.
• Keep the order‑taking booth clean, organized, and ready for operation.
• Follow all product standards, telephone procedures, and service sequences covered during training.
• Maintain proper grooming and a professional appearance throughout every shift.
• Attend scheduled training sessions, briefings, and departmental meetings.
• Cooperate fully with F&B colleagues and other hotel departments.
• Remain familiar with hotel emergency procedures and respond according to established instructions.
• Follow the relevant Operational Standards Manual and all company documentation.
• Assist task force teams supporting new hotel openings when assigned.
• Carry out other reasonable duties requested by management.

Ideal Profile

• Previous food and beverage, room service, restaurant, call handling, or hotel experience is advantageous.
• Excellent verbal communication and telephone etiquette.
• Strong organizational skills with the ability to record orders accurately.
• Responsible, reliable, and attentive to guest requirements.
• Ability to remain calm and efficient in a fast‑paced service environment.
• Strong teamwork skills and willingness to support colleagues.
• Good memory for menus, promotions, hotel facilities, and guest preferences.
• Ability to manage several calls and order‑related tasks without losing accuracy.
• Professional approach to guest confidentiality and company information.
• Previous experience using Micros or a related point‑of‑sale system is advantageous.
• Willingness to complete system and service training when provided.
• Flexible availability for rotating shifts, evenings, weekends, and public holidays.
• Positive attitude with a strong commitment to guest satisfaction.

Skills Set

• Room service order taking
• Food and beverage service
• Telephone etiquette
• Guest communication
• Menu knowledge
• Order entry
• Micros
• Point‑of‑sale systems
• Check opening and closing
• Guest name recognition
• Upselling
• Product knowledge
• Hotel facilities knowledge
• Special request handling
• Long‑stay guest preferences
• In‑room dining
• Order confirmation
• Interdepartmental coordination
• Customer service
• Confidentiality
• Emergency procedures
• Fast‑paced operations
• Team collaboration

Why Join Us?

This position offers practical experience in guest communication, room service operations, food and beverage systems, and hotel service standards. The successful candidate will develop valuable skills in telephone sales, order accuracy, menu knowledge, and cross‑department coordination within an international hospitality organization.

Accor provides worldwide employee hotel discounts, structured learning through its Academies, opportunities for career progression across properties, and participation in responsible hospitality initiatives. This role can support future growth into room service supervision, restaurant operations, guest services, or broader food and beverage responsibilities.

About the Company

Accor is an international hospitality group operating hotels, resorts, restaurants, and lifestyle destinations across a diverse portfolio of global brands. Its properties focus on guest satisfaction, responsible hospitality, employee development, operational quality, and memorable service experiences.