Hostess - Restaurant Guest Relations

Accor Group; Dubai; On-site; AED 28,000 - 50,000; Full time

Job summary

Accor Group in Dubai is seeking a Hostess - Restaurant Guest Relations to welcome guests, manage seating, and handle reservations in a 4-5 star hotel environment.

You will greet guests, maintain reservation accuracy, assist with waiting lists, and support smooth dining service while upholding Accor's hospitality standards. Fresher or up to 1 year experience welcomed.

Qualifications

• Diploma or degree in vocational hospitality or a comparable qualification.
• Fresher candidates may be considered, while up to 1 year of experience in a 4-5 star hotel is advantageous.
• Comfortable welcoming and communicating with guests in a professional dining environment.

Responsibilities

• Maintain knowledge of restaurant layout, seating, hours, price range, and dress requirements.
• Record, amend, confirm, and cancel restaurant reservations accurately per procedures.
• Welcome guests at the entrance and escort to tables, ensuring seating meets expectations.
• Allocate tables fairly across sections, considering reservations and group sizes.
• Promote hotel dining experiences and assist with cashiering procedures when needed.

Skills

Restaurant reservations

Guest reception

Table allocation

Seating coordination

Reservation book management

Telephone etiquette

Guest relations

Waiting list management

VIP guest handling

Guest satisfaction monitoring

Education

Diploma or degree in vocational hospitality

Job description

Hostess - Restaurant Guest Relations Job Snapshot Role: Hostess - Restaurant Guest Relations Location: Dubai, United Arab Emirates Industry: Hospitality Function: Host-Hostess Experience: Fresher or up to 1 year Job Type: Full-time Position Overview Hostess - Restaurant Guest Relations in Dubai, United Arab Emirates is a Hospitality hiring opportunity for a service-focused candidate interested in restaurant reservations, guest reception, table coordination, and upscale dining operations. The role suits a fresher or early-career hospitality professional who can welcome guests warmly, manage seating arrangements, handle reservations accurately, and support smooth restaurant service within a 4-5 star hotel environment.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Host-Hostess Salary: 2500-4500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Current Dubai host and hostess salary data shows average monthly earnings around AED 4012, while broader market ranges commonly vary by experience and establishment. ([Indeed][1]) Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Hostess creates the first and last impression of the restaurant experience by managing arrivals, reservations, seating flow, and guest communication. The position helps balance table allocation across service sections, supports efficient coordination with restaurant teams, and ensures special requests are properly communicated. Strong organisation and attentive guest interaction contribute directly to smoother dining operations and higher customer satisfaction.

Key Responsibilities

• Maintain complete knowledge of the restaurant layout, table numbers, seating sections, capacity, operating hours, service periods, price range, and dress requirements.
• Understand and follow established restaurant reservation and cancellation procedures.
• Stay informed about daily hotel occupancy, arrivals, departures, VIP guests, group activities, and relevant in-house events.
• Answer telephone calls promptly using professional greetings and established telephone etiquette.
• Record, amend, confirm, and cancel restaurant reservations accurately according to departmental procedures.
• Communicate reservation changes, special requests, and cancellations to restaurant management throughout the shift.
• Review reservation records before service and pre-assign tables according to guest requirements and operating needs.
• Prepare the hostess station before opening and ensure menus, check folders, reservation materials, and related supplies are clean and available.
• Welcome guests at the restaurant entrance with a friendly and professional approach.
• Escort guests to designated tables and confirm that seating arrangements meet their expectations.
• Allocate tables fairly across waiter sections while considering reservations, party size, special requests, and restaurant capacity.
• Present menus professionally and provide initial information about the restaurant when required.
• Anticipate busy periods and support organised waiting-list procedures to maintain efficient guest flow.
• Respond promptly to guest needs, enquiries, and special requests even during high-volume service.
• Maintain positive guest relationships and provide accurate information about hotel facilities, dining outlets, activities, and services.
• Address straightforward guest concerns immediately and escalation unresolved complaints according to service recovery procedures.
• Observe guest reactions and communicate regularly with management to help maintain satisfaction throughout the meal period.
• Conduct table visits when required to check guest satisfaction and identify service concerns.
• Assist restaurant colleagues with table clearing, resetting, and other service duties during busy periods.
• Monitor the cleanliness, presentation, and working condition of the hostess station and associated equipment.
• Promote other food and beverage outlets and hotel dining experiences when suitable opportunities arise.
• Support supervisors with cashiering procedures and help ensure transactions are accurately handled and balanced.
• Assist with menu preparation and printing when required.
• Maintain professional grooming, correct uniform standards, punctuality, and personal hygiene.
• Follow hotel policies relating to fire safety, hygiene, health and safety, workplace conduct, and applicable local requirements.
• Participate in departmental training, briefings, and meetings and remain flexible to support other operational areas when business demand requires assistance.

Ideal Profile

• Diploma or degree in vocational hospitality or a comparable qualification.
• Fresher candidates may be considered, while up to 1 year of experience in a 4-5 star hotel is advantageous.
• Comfortable welcoming and communicating with guests in a professional dining environment.
• Ability to learn reservation systems, restaurant layouts, table allocation procedures, and service standards quickly.
• Good organisational skills for handling reservations, waiting lists, special requests, and seating priorities.
• Confident telephone manner with clear and courteous communication.
• Able to remain calm and attentive during busy restaurant periods.
• Strong awareness of personal presentation and guest-facing service etiquette.
• Willingness to assist colleagues and adapt to changing restaurant and hotel requirements.
• Positive attitude toward training, development, and learning broader food and beverage operations.

Skills Set

• Restaurant reservations
• Guest reception
• Table allocation
• Seating coordination
• Reservation book management
• Telephone etiquette
• Guest relations
• Waiting list management
• Restaurant floor planning
• VIP guest handling
• Special request coordination
• Menu presentation
• Guest complaint handling
• Service recovery
• Table turnover coordination
• Food and beverage outlet promotion
• Cashiering support
• Menu printing
• Restaurant opening preparation
• Hospitality service standards
• Guest satisfaction monitoring
• Cross-department coordination
• 4-5 star hotel operations

Why Join Us

This position offers an accessible route into Dubai 's Hospitality sector for candidates seeking to build experience in upscale restaurant operations and guest relations. The role develops valuable skills in reservations, service coordination, communication, and dining-room management while providing exposure to an international hotel environment. Accor also supports professional learning and internal career development, creating pathways toward supervisory, food and beverage, front-office, or broader guest-service positions.

About the Company

Accor is a global hospitality group operating hotels, resorts, restaurants, and lifestyle destinations across a broad international network. Its properties provide opportunities across food and beverage, guest services, accommodation, culinary operations, and hotel management, with continued emphasis on professional development, service quality, and responsible hospitality.

[1]: https://ae.indeed.com/career/host/hostess/salaries/Dubai utm_source=chatgpt.com \"Host/Hostess salary in Dubai \"