Food and Beverage Attendant - Guest Service

Accor Group; Dubai; On-site; AED 27,900 - 44,640; Full time

Benefits offered by this job

Discounted rates at Accor properties

Development opportunities across Accor

Job summary

Accor is hiring a Food and Beverage Attendant - Guest Service in Dubai, United Arab Emirates. The role focuses on attentive restaurant service, accurate menu guidance, and creating memorable dining experiences within luxury hospitality standards.

The position requires a flexible team member who can support multiple outlets while upholding service excellence and reliable guest interaction. Previous hotel exposure is valued, with opportunities to grow within Accor's global brands.

Qualifications

• Diploma or degree in hospitality or related discipline.
• Ability to learn menu items and provide accurate guidance.
• Comfortable speaking with guests and maintaining professional presence.

Responsibilities

• Prepare workstation and set up opening procedures.
• Explain menus, make recommendations, and upsell where appropriate.
• Deliver prompt, courteous service and respond to guest requests.
• Maintain cleanliness and assist with inventory and safety standards.
• Rotate between outlets as needed and support other hotel departments.

Skills

Guest service

Communication

Upselling

Teamwork

Guest interaction

Education

Hospitality diploma/degree

Job description

Food and Beverage Attendant - Guest Service

Role: Food and Beverage Attendant - Guest Service
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Food and Beverage
Experience: Fresher or 1 year in a four-star or five-star hotel
Job Type: Full-time

Accor is hiring a Food and Beverage Attendant - Guest Service professional in Dubai, United Arab Emirates, for a Hospitality opportunity delivering attentive restaurant service, accurate menu guidance, and memorable dining experiences. The role requires a flexible team member who can support different food and beverage outlets while maintaining Rixos service standards. Through knowledgeable recommendations, efficient table service, and thoughtful guest interaction, the successful candidate will help increase customer satisfaction and support outlet revenue.

Daily responsibilities also include workstation preparation, supply monitoring, cleanliness, complaint follow-up, and operating-equipment inventory.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Food and Beverage
Salary: 2500-4000 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Nationality: Any
Job Type: Full-time

Role Context

The Food and Beverage Attendant represents the restaurant during every stage of the dining experience. The position involves more than serving orders: guests rely on the attendant for accurate menu information, suitable recommendations, timely assistance, and professional handling of special requests. Consistent performance helps the outlet improve table service, encourage appropriate additional sales, control avoidable waste, and build lasting guest relationships. Flexibility is important because operational demand may require temporary support in another outlet or hotel department.

Key Responsibilities

• Prepare the assigned workstation by completing established opening procedures.
• Confirm that menus, service equipment, condiments, and operating supplies are ready before service.
• Welcome guests courteously and maintain a professional presence throughout their visit.
• Explain food and beverage selections clearly, including ingredients and available combinations.
• Recommend dishes, beverages, and suitable alternatives based on guest preferences.
• Use informed upselling techniques without placing unnecessary pressure on guests.
• Deliver prompt, friendly, and accurate service according to approved operating procedures.
• Check guest satisfaction at appropriate moments and respond quickly to additional requests.
• Build positive relationships with returning and first-time guests.
• Answer questions about the outlet, menu, and relevant hotel services.
• Handle routine concerns calmly and attempt an immediate practical solution.
• Refer unresolved complaints to the supervisor and provide the information needed for follow-up.
• Confirm that reported concerns have received appropriate attention.
• Keep the workstation, service area, and surrounding spaces clean and organized.
• Monitor operating supplies and report items requiring replenishment.
• Control unnecessary spoilage, breakage, and wastage during daily operations.
• Assist with monthly, quarterly, biannual, and annual inventories of operating equipment.
• Complete closing procedures and leave the assigned area ready for the next shift.
• Report damaged equipment, safety concerns, or unusual incidents promptly.
• Follow hotel requirements covering food hygiene, fire safety, health, and workplace security.
• Comply with applicable local regulations and departmental procedures.
• Report for duty punctually in the correct uniform and name tag.
• Maintain excellent personal hygiene, grooming, and professional presentation.
• Read and follow the hotel employee handbook and outlet operating standards.
• Maintain cooperative relationships with kitchen, stewarding, cashiering, and service colleagues.
• Attend scheduled meetings, briefings, and training sessions.
• Rotate between food and beverage outlets when required by business demand.
• Support another hotel service area when reasonably assigned and within job capability.

Ideal Profile

This position is suitable for a hospitality graduate, recent entrant, or service professional with up to one year of experience in a four-star or five-star hotel. Applicants should hold a diploma or degree in vocational hospitality or a related discipline. The preferred candidate will be comfortable speaking with guests, learning detailed menus, and maintaining accuracy when the outlet becomes busy. They should recognize opportunities to recommend relevant items while keeping the interaction natural and guest-focused. Relevant qualities include:

• Courteous and confident guest communication
• Genuine interest in restaurant and hotel service
• Ability to learn menu items, ingredients, and beverage pairings
• Professional behaviour during busy dining periods
• Awareness of luxury hospitality expectations
• Careful attention to cleanliness and presentation
• Practical judgment when responding to guest concerns
• Willingness to support different outlets and departments
• Respect for workplace procedures and local regulations
• Flexibility to work shifts, weekends, and public holidays
• Reliable teamwork across restaurant and kitchen operations
• Commitment to reducing waste and protecting hotel equipment

Skills Set

• Restaurant guest service
• Food and beverage order support
• Menu presentation
• Product knowledge
• Food and beverage pairing
• Suggestive selling
• Guest enquiry handling
• Complaint escalation
• Service recovery follow-up
• Workstation preparation
• Opening and closing procedures
• Outlet cleanliness
• Operating-supply monitoring
• Waste and spoilage control
• Equipment inventory support
• Luxury hotel service standards
• Food hygiene procedures
• Health and safety compliance
• Cross-outlet support
• Interdepartmental communication

Why Join Us

This role provides a strong starting point for a career in Dubai's active Hospitality industry. Experience across restaurant operations, guest engagement, menu recommendations, inventory control, and different food and beverage outlets can support progression into senior waiter, captain, outlet supervisor, or restaurant management positions.

• Eligible employees may receive discounted rates at participating Accor properties, structured learning through company academies, and development opportunities across hotels and brands worldwide.
• Employees can also contribute to responsible hospitality and corporate social responsibility programs.

About the Company

Accor is an international hospitality group operating hotels, resorts, restaurants, and lifestyle destinations across a diverse brand portfolio. Its Rixos properties combine distinctive dining, accommodation, leisure, and entertainment experiences supported by structured service standards and professional development.