Restaurant Hostess - Guest Dining Services

Accor Group; Dubai; On-site; AED 24,000 - 48,000; Full time

Benefits offered by this job

Employee benefit card

Accor Academies

Talent development

Planet 21 CSR

Job summary

Accor Group in Dubai invites applications for a Restaurant Hostess in Guest Dining Services. You will welcome guests, manage reservations, greet and seat guests, and maintain attentive guest relations throughout service.

The role focuses on hospitality excellence in a 4-5 star setting, requiring a diploma in hospitality and up to 1 year of relevant experience. On-site work, professional approach, and teamwork with Food & Beverage colleagues are essential.

Qualifications

• Diploma or degree in vocational hospitality.
• Fresh graduates may be considered.
• Up to 1 year of experience in a 4-5 star hotel is relevant to the role.

Responsibilities

• Record and confirm restaurant reservations and cancellations accurately.
• Greet guests warmly at the restaurant entrance and guide them to their designated tables.
• Allocate seating according to the floor plan while maintaining a fair distribution among service colleagues.

Education

Diploma or degree in vocational hospitality

Job description

Restaurant Hostess - Guest Dining Services Job Snapshot Role: Restaurant Hostess Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food & Beverage Serving Experience: Fresher or 1 year of experience in a 4-5 star hotel Job Type: Full Time Position Overview The Restaurant Hostess in Dubai, United Arab Emirates will support a welcoming and well-organized dining experience by managing reservations, greeting and seating guests, coordinating table allocation and maintaining attentive guest relations throughout each meal period. The role requires a friendly, professional approach, strong awareness of restaurant operations and the ability to anticipate guest needs while working closely with Food and Beverage colleagues.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Food & Beverage Serving Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site Guest Service and Restaurant Operations

• Maintain complete knowledge of the dining room layout, table and section numbers, seating arrangements, restaurant capacity, operating hours, price range and dress code.
• Understand and follow restaurant reservation procedures and departmental service standards.
• Remain informed about daily hotel occupancy, arrivals, departures, VIP guests and scheduled in-house group activities.
• Answer telephone calls within three rings using the appropriate greeting and professional telephone etiquette.
• Record and confirm restaurant reservations and cancellations accurately.
• Communicate reservation and cancellation changes to management throughout the shift.
• Review the reservation book, pre-assign designated tables and follow up on special requests.
• Greet guests warmly at the restaurant entrance and guide them to their designated tables.
• Allocate seating according to the floor plan while maintaining a fair distribution among service colleagues.
• Confirm that guests are comfortable with their designated tables and present menus appropriately.
• Ensure tables are correctly prepared to support efficient guest service.
• Anticipate busy periods and help organize procedures for managing waiting guests.
• Anticipate guest needs and respond promptly regardless of the level of business.
• Maintain positive guest relations throughout the dining experience.
• Remain familiar with hotel services and activities to answer guest enquiries accurately.
• Address guest concerns using the hotel 's established service-recovery procedures and involve management when appropriate.
• Monitor guest reactions and communicate regularly with management to support guest satisfaction.
• Conduct systematic table visits during meal periods to check guest satisfaction.

Daily Standards and Team Support

• Ensure menus and check folders are clean and available in sufficient quantities.
• Keep the hostess stand clean, organized and ready for service.
• Help ensure tables are cleared and reset according to departmental procedures.
• Maintain the cleanliness and working condition of equipment and supplies within the assigned section.
• Assist restaurant colleagues with service duties when requested.
• Promote a cooperative working environment focused on service quality and productivity.
• Promote the hotel 's Food and Beverage outlets to guests during appropriate periods.
• Assist the Supervisor with established cashiering procedures and accurate balancing.
• Assist with menu printing when required.
• Complete the required training process and attend scheduled training sessions and meetings.
• Report for duty punctually in the correct uniform and name tag while maintaining the hotel 's required standards of appearance and hygiene.
• Provide friendly, courteous and professional service at all times.
• Maintain effective working relationships with colleagues and other hotel departments.
• Follow applicable hotel rules and procedures relating to fire safety, hygiene, health and safety.
• Comply with applicable local requirements.
• Remain flexible in response to operational changes and reasonable duties within the scope of the role, including support in alternative areas when required by business or guest-service needs.

Qualifications and Experience

• Diploma or degree in vocational hospitality.
• Fresh graduates may be considered.
• Up to 1 year of experience in a 4-5 star hotel is relevant to the role.

What Is In It For You

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop your talent and grow within the property and across Accor.
• Opportunities to participate in Accor Corporate Social Responsibility activities, including Planet 21.