Restaurant Hostess - Guest Reception

Accor Group; Dubai; On-site; AED 28,000 - 45,000; Full time

Job summary

Accor is hiring a Restaurant Hostess - Guest Reception in Dubai, UAE. The role focuses on greeting guests, managing restaurant reservations, and coordinating seating to ensure a smooth dining experience.

Ideal candidates have a hospitality background, up to 1 year in a luxury hotel, and strong communication skills to assist guests and promote hotel dining options.

Qualifications

• Hospitality diploma or degree in a related field is preferred.
• Fresher or up to 1 year of experience in a four- or five-star hotel.
• Excellent communication, organization, and guest-service skills required.

Responsibilities

• Welcome guests at the restaurant entrance promptly and courteously.
• Record, confirm, amend, and cancel reservations accurately.
• Coordinate seating and table allocation with service teams.
• Handle inquiries and guide guests to dining options during shifts.
• Maintain knowledge of menus, hours, and capacity to manage queues.
• Promote hotel dining options and assist with outlet promotions.
• Manage waiting lists during peak periods and provide accurate wait times.
• Assist colleagues and support cashiering procedures when needed.

Skills

Restaurant reservation management

Telephone etiquette

Guest reception

Table allocation

Education

Diploma or degree in hospitality

Job description

Restaurant Hostess - Guest Reception

Job Snapshot

Role: Restaurant Hostess - Guest Reception Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Experience: Fresher or 1 year in a four-star or five-star hotel Job Type: Full-time

Position Overview

Accor is hiring a Restaurant Hostess - Guest Reception professional in Dubai, United Arab Emirates, for a Hospitality opportunity centred on restaurant reservations, guest welcomes, table coordination, and dining satisfaction. The role provides the first point of contact for guests and helps the restaurant maintain an orderly, welcoming, and efficient service flow. From answering reservation calls to managing busy arrival periods, the hostess will connect guests with the dining team while protecting service quality. Strong awareness of table availability, special requests, hotel facilities, and restaurant operations will be important throughout every shift.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Customer Service Salary: 2500-4000 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Restaurant Hostess organizes the guest journey from reservation through seating and departure. Accurate booking records, thoughtful table allocation, and clear communication with restaurant colleagues help reduce waiting times and create a smoother dining experience. The position also supports outlet revenue by promoting available dining options, handling enquiries confidently, and encouraging guests to explore other food and beverage venues within the hotel.

Key Responsibilities

• Welcome arriving guests promptly and courteously at the restaurant entrance.
• Answer telephone calls within three rings using approved greetings and professional etiquette.
• Record, confirm, amend, and cancel restaurant reservations accurately.
• Notify management promptly about significant booking changes or special requirements.
• Review daily arrivals, departures, VIP guests, occupancy levels, and group activities.
• Maintain current knowledge of restaurant hours, capacity, menus, pricing, dress requirements, and reservation procedures.
• Understand the dining-room layout, table numbers, seating sections, and server allocations.
• Pre-assign tables after reviewing reservations and recorded guest preferences.
• Coordinate seating fairly across service sections while following the approved floor plan.
• Escort guests to their designated tables and present menus professionally.
• Confirm that guests are comfortable with their allocated seating.
• Follow up on celebrations, accessibility needs, dietary notes, and other special requests.
• Anticipate high-volume periods and help organize waiting lists and arrival queues.
• Provide realistic waiting times and keep waiting guests informed.
• Observe guest reactions and communicate potential concerns before they escalated.
• Conduct table visits during each meal period to check satisfaction.
• Handle initial complaints calmly and involve a supervisor when further action is required.
• Maintain positive guest relations even during demanding service periods.
• Answer questions about hotel services, facilities, activities, and dining promotions.
• Promote suitable hotel food and beverage outlets during quieter periods.
• Keep the hostess stand orderly, clean, and supplied with required materials.
• Ensure menus and check folders are clean, presentable, and available in sufficient quantities.
• Monitor table clearing and resetting so seating capacity is restored promptly.
• Assist restaurant colleagues with reasonable service duties when operationally required.
• Support menu printing and other outlet administration.
• Help the Supervisor confirm that cashiering procedures are followed and balanced correctly.
• Maintain cleanliness and working condition of assigned equipment and supplies.
• Report for duty punctually in the correct uniform and name tag.
• Follow hotel requirements covering grooming, hygiene, fire safety, health, and workplace conduct.
• Attend scheduled briefings, meetings, and training sessions.
• Support other hotel departments or service areas when business demand requires redeployment.

Ideal Profile

This opportunity is suitable for a hospitality graduate, recent entrant, or guest service professional with up to one year of experience in a four-star or five-star hotel. Candidates should hold a diploma or degree in vocational hospitality or a related discipline. The successful applicant will be naturally attentive without becoming intrusive. They should be comfortable welcoming different types of guests, organizing several reservations at once, and maintaining a composed presence when the restaurant becomes busy. Relevant qualities include:

• Clear and courteous telephone communication
• Confidence when welcoming and guiding guests
• Strong memory for reservations and special requests
• Practical organization during peak dining periods
• Awareness of professional grooming and luxury service expectations
• Tact when addressing seating concerns or delays
• Ability to cooperate with servers, supervisors, cashiers, and kitchen colleagues
• Flexibility to support changing hotel operations
• Careful attention to reservation details and table assignments

Skills Set

• Restaurant reservation management
• Telephone etiquette
• Guest reception
• Table allocation
• Dining-room floor plan coordination
• VIP guest recognition
• Waiting-list organization
• Special-request tracking
• Menu presentation
• Guest complaint handling
• Table-turn monitoring
• Restaurant capacity planning
• Outlet promotion
• Hostess stand administration
• Menu printing support
• Basic cashiering procedures
• Hotel facilities knowledge
• Cross-department communication
• Luxury service standards
• Health and safety compliance

Why Join Us

This position provides a practical foundation for building a career in restaurant operations, guest relations, reservations, or food and beverage supervision. Daily interaction with international guests and experienced hotel teams can strengthen communication, service recovery, and outlet coordination skills. Accor provides eligible employees with discounted rates across participating hotels, access to learning programs through its academies, and opportunities to pursue development across properties and brands. Employees may also contribute to responsible hospitality and corporate social responsibility initiatives.

About the Company

Accor is an international hospitality group operating hotels, restaurants, and lifestyle destinations across a diverse brand portfolio. The company combines structured service standards with professional learning, internal mobility, and responsible hospitality practices designed to benefit guests, employees, and local communities.