Waiteress - In-Room Dining - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks a Waiter/ess to provide exceptional service. Responsibilities include serving guests efficiently, managing queries, and ensuring knowledge of the menu. Ideal candidates will have a positive attitude, good communication skills, and experience in a luxury setting. This role is vital for creating a memorable guest experience and adhering to high grooming standards. If you have a passion for hospitality, this could be the role for you.

Qualifications

• Experience in Food and Beverage department in a luxury setting is advantageous.
• Previous experience in cash handling is a plus.
• Knowledge of Food Hygiene Regulations is beneficial.

Responsibilities

• Serve guests in a friendly and timely manner.
• Manage guest queries efficiently.
• Ensure knowledge of menu and serve beverages responsibly.
• Follow proper procedures for reporting issues.
• Ensure timely delivery of Food and Beverage orders.

Skills

Positive attitude

Good communication skills

Customer service

Flexibility

Teamwork

Job description

What are we looking for

A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department in a luxury setting
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

What will I be doing

As a Waiter/ess you are responsible for serving guests in a friendly, timely and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely and efficient manner
• Serve alcoholic/non‑alcoholic beverages in conjunction with licensing/liquor regulations for residents and non‑residents
• Ensure knowledge of menu and all products
• Ensure mise‑place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

EOE/AA/Disabled/Veterans