Virtual Relationship Manager - Business Banking (UAEN)

Emirates Islamic Bank; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading Islamic bank in the UAE is seeking a professional to manage and enhance the commercial portfolio. The role involves developing strong relationships with clients, migrating mass clients to Business Banking products, and ensuring client satisfaction. Candidates should have a Bachelor’s degree and relevant experience. The bank offers a competitive salary, work-life balance, and career development opportunities. Join a diverse team and contribute to a trusted banking organization committed to excellence.

Benefits

Competitive salary package

Strong emphasis on work-life balance

World-class Learning & Development platform

Generous annual leave

Private Healthcare

Preferential banking facilities for employees

Responsibilities

• Manage and enhance the commercial portfolio to meet business targets.
• Develop strong relations with existing clients to optimize facility utilization.
• Migrate mass clients to Business Banking products.
• Direct contact with customers for transactions and document collection.
• Monitor client satisfaction and ensure service quality levels are met.
• Handle quality and control issues for the portfolio.
• Discuss a full range of IBB banking products and services with clients.
• Act as a trusted advisor in delivering client services.
• Stay updated on market trends and competitor activities.
• Regularly review customer portfolio and ensure KYC compliance.
• Identify and report potential risk areas in the portfolio.
• Follow up with clients for valid source documents.
• Proactively cross-sell products and services to clients.
• Suggest workflow improvements in relationship management.
• Adhere to policies to safeguard the bank's interests.
• Maintain control of confidential documents and negotiable items.

Skills

Relevant education with minimum of Bachelor’s degree

Relevant experience in similar role

Understanding of Basic Banking

Job description

Job Responsibility:

• To manage and enhance the existing commercial portfolio which contribute actively to the business targets and revenue goals of the team.
• Develop and maintain strong working relations with all existing clients at key level to optimize the utilization of approved facilities.
• Migrate Mass client and introduce them to Business Banking products.
• Direct contact with customers for processing of transactions, collection of documents, etc
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.
• Handle quality and control issues pertaining to the portfolio.
• Solid knowledge of products and services and competent in discussing the full range of IBB banking products and services available to clients including basic banking products, trade services products, lending products and financial advisory.
• To be an effective “trusted advisor” in the delivery of services to clients, ensuring the optimum financial solution is delivered to clients in all times.
• To keep up-to-date of market trends, customer preference and new products, as well as to regularly monitor activity by key competitors.
• Under take regular reviews of the assigned customer portfolio and update KYC to ensure compliance with regulatory requirements.
• Identify and analyze the areas of potential risk under the portfolio and report them.
• Follow up with client to make sure all source documents such as Trade license, Passport copy and Visa residence are valid and updated in system accordingly.
• To proactively offer customers under the assigned portfolio to capture higher share of wallet by cross-selling products and services.
• To cross sell/refer business to other areas of the bank (e.g liability,asset,treasury,cash management,investment,other services..
• Suggestions of ways to improve the workflow of relationship management.
• Adherence to applicable policies and procedures to safeguards the bank interests.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.

Job Skills & Qualifications:

• Relevant education with minimum of Bachelor’s degree
• Relevant experience in similar role
• Understanding of Basic Banking

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.