VIP Patient Concierge & Appointment Coordinator

OnTime Group UAE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

OnTime Group UAE is seeking an experienced Receptionist/Patient Coordinator in Dubai to manage the patient journey from inquiry through treatment coordination. You will provide a premium front-desk experience, handle multi-channel inquiries, and coordinate with clinicians to ensure smooth scheduling and exceptional service.

The role requires clinical front-desk experience, strong communication skills, and the ability to engage VIP clients in a fast-paced clinic environment.

Qualifications

• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in aesthetic, dermatology, cosmetic surgery or premium healthcare clinics is highly preferred.
• Strong patient coordination, appointment management and client relations skills.
• Excellent communication, interpersonal and customer-service skills.
• Available for full-time employment in Dubai.

Responsibilities

• Manage the complete patient journey from inquiry and appointment scheduling to treatment coordination and follow-ups.
• Welcome patients and provide a professional, personalized front-desk experience.
• Handle patient inquiries through phone, WhatsApp, emails and in person.
• Coordinate appointments, consultations and treatment schedules with doctors and staff.
• Explain clinic services, treatments and packages while supporting patient conversion and retention.
• Maintain accurate patient records and schedules with confidentiality.
• Address patient concerns professionally while upholding high service standards.

Skills

Reception experience

Clinical environment experience

Customer-service skills

Communication skills

VIP client handling

Job description

OnTime Group UAE is seeking an experienced Receptionist/Patient Coordinator in Dubai to manage the patient journey from inquiry through treatment coordination. You will provide a premium front-desk experience, handle multi-channel inquiries, and coordinate with clinicians to ensure smooth scheduling and exceptional service.

The role requires clinical front-desk experience, strong communication skills, and the ability to engage VIP clients in a fast-paced clinic environment.