VIP Patient Concierge & Front Desk Specialist

NMC Healthcare; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

NMC Healthcare in Abu Dhabi seeks a courteous VIP Patient Executive to handle reception, intake and related administrative tasks for incoming patients. You will greet visitors, answer routine inquiries and route calls to the right departments, ensuring a warm, efficient experience.

The role requires at least 1 year of receptionist experience in a patient-focused setting, strong English communication, and proficiency with MS Office.

Qualifications

• Graduate in any discipline preferred.
• Minimum 1 year receptionist experience in patient-focused environment.
• Experience with multi-line switchboard is preferable.
• Proficient in MS Office and basic computer skills.

Responsibilities

• Greet patients and determine nature of enquiry.
• Provide information or refer to appropriate contact.
• Advocate patients’ rights and confidentiality.
• Maintain feedback/complaint procedures for customers.
• Communicate information to supervisor daily.
• Ensure smooth flow of visitors with outstanding service.
• Inform about medical insurance coverage and verify before doctor referral.
• Investigate concerns and take appropriate action.
• Keep accurate records of conversations with customers.
• Handle patient/telephone/back office duties as assigned.
• Assist VIP patients and hospital tours.
• Comply with OSH and infection control policies and procedures.
• Attend OSH/infection control training programs and drills.
• Use PPE and safety systems.

Skills

Interpersonal skills

Maturity

Organizational skills

Independent worker

Reliability

English proficiency

Arabic language (advantage)

Education

Graduate in any discipline

Tools

MS Office

Multi-line switchboard

Job description

NMC Healthcare in Abu Dhabi seeks a courteous VIP Patient Executive to handle reception, intake and related administrative tasks for incoming patients. You will greet visitors, answer routine inquiries and route calls to the right departments, ensuring a warm, efficient experience.

The role requires at least 1 year of receptionist experience in a patient-focused setting, strong English communication, and proficiency with MS Office.