Premium Clinic Concierge & Patient Experience Lead

Arada; United Arab Emirates; On-site; AED 89,000 - 167,000; Full time

Job summary

Arada Healthcare is seeking a Front Office Ambassador in the United Arab Emirates to manage the patient journey from arrival through to treatment completion. The role focuses on delivering a premium clinic experience, coordinating between patients, doctors and nursing staff, and maintaining smooth operational workflows.

Key responsibilities include patient reception, registration of walk-ins, billing and daily reconciliation, and scheduling future treatments while ensuring high service standards

Qualifications

• Excellent communication and interpersonal skills.
• Customer service excellence and professional front desk etiquette.
• Billing and payments handling accuracy.
• Operational coordination and ability to multitask in a fast-paced clinic environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet and check-in patients, ensuring a professional and welcoming experience.
• Register walk-in patients and create/complete profiles accurately.
• Handle billing, generate invoices, process payments, and reconcile daily transactions.
• Coordinate patient journey inside the clinic between doctors and nursing staff.
• Schedule future treatments and follow-up appointments during visits.
• Provide cost information and quotations after consultations.

Skills

Excellent communication

Customer service

Front desk etiquette

Billing & payments

Operational coordination

Organizational skills

Attention to detail

Multitasking

Team collaboration

Hospitality mindset

Job description

Arada Healthcare is seeking a Front Office Ambassador in the United Arab Emirates to manage the patient journey from arrival through to treatment completion. The role focuses on delivering a premium clinic experience, coordinating between patients, doctors and nursing staff, and maintaining smooth operational workflows.

Key responsibilities include patient reception, registration of walk-ins, billing and daily reconciliation, and scheduling future treatments while ensuring high service standards