VIP Hostess - Restaurant Guest Services

Atlantis

Dubai

On-site

AED 50,220 - 78,120

Full time

14 days+

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Benefits offered by this job

Tax-free salary

Medical insurance

Annual flights home

Life insurance

Incentives

F&B privileges

Staff discounts

Career development

Wellness programs

Job summary

Atlantis The Palm in Dubai is seeking an experienced VIP Hostess for Restaurant Guest Services. You will warmly welcome guests, manage arrivals, and coordinate waiting lists to deliver personalized luxury service at peak times.

Ideal candidates have 2+ years in luxury hospitality, excellent communication, and a polished, professional appearance. The role requires flexible shifts including evenings, weekends, and holidays at a premier resort.

Qualifications

Minimum 2 years in a luxury hotel, fine-dining restaurant, or high-end hospitality venue.
Excellent spoken communication and interpersonal skills.
Professional appearance with consistently high grooming standards.
Confident engaging with VIP guests and international visitors.
Flexible to work rotating shifts, evenings, weekends, and public holidays.

Responsibilities

Welcome guests warmly and professionally upon arrival at the restaurant.
Identify reservations, walk-in requirements, VIP status, and special seating preferences.
Confirm booking details and communicate table availability accurately.
Manage the waiting list and provide realistic updates regarding expected seating times.
Escort guests to their assigned tables with confidence and courtesy.
Coordinate seating arrangements with restaurant managers and service teams.
Monitor table availability and guest flow throughout each service period.
Maintain accurate reservation, waiting list, and seating information.
Engage guests in natural conversation while remaining attentive to their individual needs.
Support smooth service during busy periods, special events, and high-profile dining occasions.

Skills

VIP guest service

Restaurant hosting

Guest greeting

Waiting list management

Table allocation

Reservation coordination

Front-of-house

Luxury dining service

Guest flow management

Customer engagement

Complaint handling

Service recovery

Fine-dining knowledge

Professional communication

Multilingual communication

Guest relationship management

Team coordination

Food and beverage knowledge

Hospitality etiquette

Restaurant reception

Job description

Job Snapshot

VIP Hostess – Restaurant Guest Services

Location: Dubai, United Arab Emirates

Industry: Hospitality | Function: Host‑Hostess | Experience: Minimum 2 years in a luxury hotel or high‑end restaurant | Job Type: Full‑time | Salary: AED 4,500–7,000 per month

Overview

VIP Hostess – Restaurant Guest Services offers a premium hospitality opportunity to welcome guests, manage arrivals, coordinate waiting lists, and deliver personalized service at Atlantis, ThePalm in Dubai.

Key Responsibilities

Welcome guests warmly and professionally upon arrival at the restaurant.
Identify reservations, walk‑in requirements, VIP status, and special seating preferences.
Confirm booking details and communicate table availability accurately.
Manage the waiting list and provide realistic updates regarding expected seating times.
Escort guests to their assigned tables with confidence and courtesy.
Introduce relevant restaurant facilities, concepts, or service information when appropriate.
Coordinate seating arrangements with restaurant managers and service teams.
Monitor table availability and guest flow throughout each service period.
Maintain accurate reservation, waiting list, and seating information.
Engage guests in natural conversation while remaining attentive to their individual needs.
Recognize repeat visitors and support personalized service through available guest preferences.
Provide additional assistance to families, elderly guests, VIP visitors, and guests with special requirements.
Respond to general questions regarding menus, dining concepts, operating hours, and resort facilities.
Communicate delays or operational changes tactfully and professionally.
Handle straightforward guest concerns and refer complex matters to the appropriate manager.
Coordinate closely with servers, restaurant supervisors, managers, and other front‑of‑house colleagues.
Support smooth service during busy periods, special events, and high‑profile dining occasions.
Maintain a neat, organized, and welcoming reception area.
Ensure menus, reservation materials, and guest‑facing items are prepared before service.
Follow restaurant grooming, presentation, hygiene, and service standards.
Protect guest privacy and handle reservation information discreetly.
Thank departing guests sincerely and invite them to return.
Participate in internal and external training programs.
Develop detailed knowledge of food, beverages, restaurant concepts, and luxury service practices.
Complete other reasonable guest‑service duties assigned by restaurant management.

Ideal Profile

Minimum 2 years of experience in a luxury hotel, fine‑dining restaurant, or high‑end hospitality venue.
International experience in a comparable hostess or guest‑facing position is preferred.
Excellent spoken communication and interpersonal skills.
Professional appearance with consistently high grooming standards.
Confident engaging with VIP guests and international visitors.
Able to maintain a friendly and composed manner during busy service periods.
Strong organisational skills for managing reservations, waiting lists, and table flow.
Natural ability to build rapport and create positive guest impressions.
Team‑oriented approach with the ability to coordinate effectively across front‑of‑house operations.
Good judgment when handling delays, guest concerns, or sensitive situations.
Additional language capability is advantageous.
Passion for luxury dining, food and beverage service, and guest experience.
Willing to attend training and continuously improve service knowledge.
Flexible to work rotating shifts, evenings, weekends, and public holidays.

Skills Set