Head Hostess - Luxury Dining Guest Service

Atlantis; Dubai; On-site; AED 61,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dining privileges

Flight allowance

Employee discounts

Job summary

Atlantis in Dubai is seeking a Head Hostess for luxury dining guest service. You will lead front-of-house interactions, welcome guests, coordinate seating, and collaborate with bar and dining teams to ensure flawless service in a fast-paced premium setting.

The ideal candidate has at least 2 years’ experience in a luxury hotel or restaurant, excellent communication, and a polished presence. Evening and weekend shifts apply, with a tax-free salary, generous benefits, and opportunities for

Qualifications

• Minimum 2 years in luxury hotel or restaurant environment.
• Experience as head hostess or front-of-house preferred.
• Strong spoken communication and polished presentation.
• Ability to coordinate with bar, dining and management teams.

Responsibilities

• Welcome guests in a polished, professional manner.
• Coordinate seating and manage table flow.
• Support VIP and high-profile guest services.
• Collaborate with servers, bartenders and supervisors.
• Maintain luxury service standards during peak hours.

Skills

Head hostess operations

Luxury restaurant service

Guest reception

Front-of-house leadership

VIP guest service

Reservation support

Job description

Head Hostess - Luxury Dining Guest Service Job Snapshot Role: Head Hostess - Luxury Dining Guest Service Location: Dubai, United Arab Emirates Industry: Hospitality Function: Host-Hostess Experience: Minimum 2 years of experience in a luxury hotel or restaurant environment preferred Job Type: Full-time

Position Overview Head Hostess - Luxury Dining Guest Service in Dubai, United Arab Emirates is a Hospitality opportunity focused on leading polished front-of-house guest interactions within a high-end restaurant setting. The role combines guest reception, seating coordination, personalized communication, teamwork with bar and dining colleagues, and luxury service delivery while supporting smooth restaurant operations in a fast-paced environment.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Host-Hostess Salary: 5500-8000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Head Hostess is responsible for creating a confident and welcoming first impression while helping maintain the flow and atmosphere of the restaurant. At Hakkasan, the role requires natural guest engagement, strong awareness of front-of-house activity, and close coordination with the bar and dining teams to ensure guests are welcomed, seated, and supported professionally throughout their visit. The position also contributes to service consistency by setting an example for polished communication and guest care. Success depends on combining warmth and personality with operational awareness, particularly during busy dining periods when table movement, guest expectations, and team coordination must be handled efficiently.

Key Responsibilities

• Welcome guests in a polished, professional, and personable manner.
• Create natural conversations without making guest interactions feel scripted or intrusive.
• Support smooth guest arrivals and maintain an organized restaurant entrance.
• Assist with seating guests according to reservations, table availability, and operational priorities.
• Coordinate closely with dining room colleagues to manage guest flow.
• Work with bar team members to support guests waiting for tables or transitioning between areas.
• Maintain awareness of table status and communicate relevant information to the front-of-house team.
• Provide attentive service to VIP, returning, and special-occasion guests.
• Recognize opportunities to personalize the dining experience through thoughtful interaction.
• Communicate guest preferences and special requests to relevant colleagues.
• Support reservation and reception activities when required.
• Handle waiting periods professionally and keep guests appropriately informed.
• Respond calmly to seating changes, delays, or unexpected service situations.
• Assist in resolving minor guest concerns before they affect the overall dining experience.
• Escalate significant guest issues to restaurant management when needed.
• Help maintain luxury service standards throughout the reception and dining experience.
• Collaborate effectively with servers, supervisors, bartenders, and restaurant managers.
• Support smooth communication between the entrance, bar, and dining areas.
• Maintain a professional presence during high-volume service periods.
• Encourage positive teamwork and support colleagues when operational demand increases.
• Demonstrate strong awareness of restaurant activity and anticipate guest service needs.
• Maintain excellent grooming and personal presentation standards.
• Follow restaurant procedures and established guest service protocols.
• Participate in internal and external training programs.
• Strengthen knowledge of food, beverage, service standards, and restaurant operations.
• Apply training and coaching to improve guest interaction and service delivery.
• Support junior hostesses or reception colleagues when guidance is required.
• Assist with restaurant opening and closing reception duties as assigned.
• Help maintain an organized, clean, and presentable host station.
• Contribute to a welcoming atmosphere that reflects the restaurant 's premium positioning.
• Perform additional front-of-house duties assigned by restaurant leadership.

Ideal Profile

• Previous experience as a head hostess, hostess, restaurant receptionist, or similar front-of-house professional.
• Minimum 2 years of experience within a luxury hotel or restaurant environment is preferred.
• International hospitality exposure is advantageous.
• Strong spoken communication skills.
• Confident and engaging personality with a natural approach to guest interaction.
• Excellent customer service awareness.
• Comfortable working with international and high-profile guests.
• Strong interpersonal skills and the ability to build rapport quickly.
• Able to remain composed and professional during busy service periods.
• Strong team orientation and willingness to support both bar and dining colleagues.
• Good understanding of luxury restaurant etiquette and front-of-house standards.
• Able to manage several guest interactions simultaneously.
• Attentive to guest preferences, body language, and service cues.
• Professional appearance and strong personal presentation.
• Comfortable working evenings, weekends, public holidays, and rotating shifts.
• Interested in developing deeper food and beverage knowledge.
• Positive attitude toward structured training and continuous professional development.
• Able to adapt communication style across different cultures and guest profiles.

Skills Set

• Head hostess operations
• Luxury restaurant service
• Guest reception
• Front-of-house operations
• Guest engagement
• Seating coordination
• Table flow management
• VIP guest service
• Reservation support
• Guest relations
• Customer service
• Dining room coordination
• Bar coordination
• Luxury hospitality
• Fine dining service
• Guest preference recognition
• Personalized service
• Service recovery support
• Cross-cultural communication
• Team collaboration
• Restaurant etiquette
• Guest communication
• Professional presentation
• High-volume restaurant operations
• Host station management
• Food and beverage awareness
• Front-of-house leadership
• Guest experience
• Service standards
• Hospitality training

Why Join Us

This role provides the opportunity to build a stronger career within Dubai 's Hospitality sector while working in a premium restaurant environment with international guests and experienced food and beverage professionals. Exposure to luxury dining operations, guest relations, team coordination, and structured service training creates a strong foundation for progression into senior front-of-house and restaurant leadership positions. The position includes a competitive tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates across participating Kerzner properties worldwide, comprehensive health insurance including dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness initiatives. Internal development programs and career mobility across the Kerzner portfolio provide additional opportunities for long-term growth.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai as part of Kerzner International. Atlantis, The Palm is a major luxury destination offering premium accommodation, entertainment, marine attractions, and an extensive restaurant portfolio that includes internationally recognized dining concepts such as Hakkasan, supported by experienced food and beverage teams delivering high-end guest experiences.