Lobby Hostess - Guest Arrival Services

Atlantis; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Annual flights

Discounted rates

Job summary

Atlantis Resorts in Dubai seeks a Lobby Hostess - Guest Arrival Services to warmly welcome guests, guide them to rooms and facilities, and support check-in guidance while maintaining a pristine lobby.

The role focuses on creating memorable arrival experiences, anticipating guest needs, coordinating with Front Office and other departments, and upholding luxury service standards. Fluency in a European language is beneficial; experience in a 5-star hotel is preferred.

Qualifications

• Minimum 2 years in a guest-facing operational role within a 5-star hotel.
• Polished appearance with strong commitment to guest service.
• Fluency in a European language is advantageous.

Responsibilities

• Welcome arriving guests warmly and create a professional first impression in the hotel lobby.
• Provide clear directions to guestrooms, restaurants, attractions, reception areas, and other hotel facilities.
• Assist guests with check-in and check-out guidance and direct them to the appropriate Front Office colleague.
• Monitor guest movement throughout the lobby and help maintain an efficient flow during busy arrival and departure periods.
• Coordinate with Concierge, Bell Services, Guest Relations, Housekeeping, and other departments when guest requests require wider support.
• Respond promptly to immediate guest requests and coordinate assistance with relevant departments.

Skills

Guest services

Concierge

Front Office coordination

VIP guest support

Multicultural communication

Tools

Opera

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

Lobby Hostess - Guest Arrival Services Job Snapshot

Role: Lobby Hostess - Guest Arrival Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: Minimum 2 years in a guest-facing operational role within a 5-star hotel Job Type: Full-time Position Overview

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: 4000-6500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Lobby Hostess serves as a highly visible point of contact within the hotel lobby and helps shape the guest experience from arrival through departure. The position works closely with Front Office colleagues to maintain an orderly guest journey, reduce unnecessary waiting, provide clear directions, and ensure immediate requests are handled efficiently. Beyond operational support, the role focuses on building meaningful guest relationships and recognizing individual preferences. By anticipating needs, providing relevant recommendations, and remaining attentive during busy periods, the Lobby Hostess contributes directly to guest satisfaction and the luxury service standards of Atlantis, The Palm.

Key Responsibilities

• Welcome arriving guests warmly and create a professional first impression in the hotel lobby.
• Provide clear directions to guestrooms, restaurants, attractions, reception areas, and other hotel facilities.
• Assist guests with check-in and check-out guidance and direct them to the appropriate Front Office colleague.
• Monitor guest movement throughout the lobby and help maintain an efficient flow during busy arrival and departure periods.
• Work with Front Office teams to reduce waiting times and improve the overall arrival experience.
• Respond promptly to immediate guest requests and coordinate assistance with relevant departments.
• Build positive relationships with guests through natural, attentive, and professional interaction.
• Anticipate guest needs and provide proactive assistance before concerns develop.
• Offer personalised recommendations based on guest preferences, interests, and stay requirements.
• Maintain strong knowledge of hotel facilities, services, dining options, attractions, and guest experiences.
• Support VIP guests and special arrangements according to operational requirements.
• Handle routine guest complaints confidently and professionally.
• Escalate complex concerns to the appropriate manager when additional support is required.
• Follow up on guest requests to ensure appropriate action has been completed.
• Maintain awareness of lobby occupancy, queues, guest priorities, and potential service bottlenecks.
• Coordinate with Concierge, Bell Services, Guest Relations, Housekeeping, and other departments when guest requests require wider support.
• Use Opera and other hotel systems when required to access relevant guest or operational information.
• Use Microsoft Office for basic communication, documentation, and administrative tasks.
• Maintain accurate communication with colleagues during shift briefings and handovers.
• Remain composed and service-focused during periods of high guest volume.
• Protect guest privacy and handle personal information with discretion.
• Maintain professional grooming and presentation standards throughout each shift.
• Support a welcoming lobby atmosphere by remaining visible, approachable, and responsive.
• Communicate clearly with guests from diverse cultural and linguistic backgrounds.
• Assist guests independently while knowing when management intervention is appropriate.
• Follow hotel policies, service procedures, and luxury hospitality standards consistently.
• Contribute to memorable guest experiences by combining efficient service with genuine personal attention.

Ideal Profile

The successful candidate should have at least 2 years of experience in a guest-facing operational role within a 5-star hotel or comparable luxury hospitality environment. A polished professional appearance and strong commitment to guest service are essential. Candidates should be articulate, energetic, confident, and comfortable interacting with guests from a broad range of cultures and backgrounds. Strong written and verbal communication skills are required, together with the ability to manage guest concerns calmly and independently. The preferred candidate should also demonstrate good judgment, attention to detail, and the ability to remain composed while several requests are being handled simultaneously. Experience with Opera is preferred, along with proficiency in Microsoft Office. Fluency in a European language would be highly advantageous and can strengthen the ability to serve Atlantis Dubai 's international guest profile. The role suits someone who takes pride in personalised service, anticipates guest needs, and can create strong relationships while maintaining efficient lobby operations.

Skills Set

• Guest Services-Concierge
• Luxury hotel guest service
• Lobby operations
• Guest arrival services
• Guest departure assistance
• Front Office coordination
• Check-in guidance
• Check-out guidance
• Guest flow management
• Queue management
• Guest relations
• VIP guest support
• Personalised guest service
• Guest recommendations
• Complaint handling
• Service recovery
• Guest request management
• Opera
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Hotel facilities knowledge
• Lobby communication
• Guest engagement
• Luxury hospitality
• Interdepartmental coordination
• Shift handover
• Guest privacy
• Professional grooming
• Multicultural communication
• Five-star hotel operations
• Customer service
• Attention to detail
• Problem solving

Why Join Us

This opportunity provides direct exposure to luxury guest services within one of Dubai 's most recognizable Hospitality destinations. The successful candidate will strengthen expertise in lobby operations, guest relations, VIP service, complaint handling, front office coordination, and personalised hospitality while interacting with an international guest profile. Atlantis Resorts also offers strong learning and development opportunities, internal career mobility, and access to roles across the wider Kerzner portfolio. The employment package includes a competitive tax-free salary, comprehensive health insurance with dental coverage, annual flights home, life insurance, food and beverage privileges, discounted rates across Kerzner properties, incentive programs, and colleague wellness initiatives.

About the Company

Atlantis Resorts operates luxury destination resorts known for distinctive accommodation, world-class dining, entertainment, marine attractions, and exceptional guest experiences. Atlantis, The Palm in Dubai combines large-scale resort operations with highly personalised hospitality, supported by front-of-house teams focused on creating seamless arrivals, memorable stays, and lasting guest relationships.