Reception Manager - Restaurant Operations

Atlantis; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Comprehensive medical insurance

Annual flights home

Life insurance

Career growth opportunities

Job summary

Atlantis Dubai is seeking a Reception Manager – Restaurant Operations to lead the front desk and guest arrivals in a luxury resort. You will oversee reservations, seating, VIP handling, and ensure five-star service from the reception team.

The ideal candidate has 2–3 years in luxury hospitality, excellent communication, and a passion for guest experiences. This full-time role offers tax-free UAE wages, comprehensive medical and life insurance, annual flights home, and opportunities for career

Qualifications

• Minimum 2–3 years’ experience in a luxury hotel or restaurant role.
• Experience in luxury hospitality environments preferred.
• Strong communication and guest-relations skills.

Responsibilities

• Lead daily restaurant reception and guest arrival operations.
• Oversee reservations checks, walk-in enquiries, waiting lists, table allocation, and guest seating.
• Maintain VIP guest recognition and ensure five-star service.
• Collaborate with marketing and PR to communicate events and offers.
• Provide accurate information about Atlantis Dubai dining and resort facilities.

Skills

Front-of-house operations

Guest relations

VIP guest handling

Reservations management

Team leadership

Communication

Customer service

Staff training

Grooming standards

Five-star service

Job description

Reception Manager – Restaurant Operations

Location: Dubai, United Arab Emirates. Industry: Hospitality. Function: Restaurant Management. Job Type: Full‑time. Minimum 2‑3 years’ experience in a luxury hotel or restaurant role.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Restaurant Management
• Salary: 10,000–15,000 AED (estimated; subject to final offer)
• Gender: Any
• Candidate Nationality: Any
• Job Reference: 20241

Key Responsibilities

• Lead daily restaurant reception and guest arrival operations.
• Welcome guests warmly and ensure every arrival receives attentive five‑star service.
• Oversee reservation checks, walk‑in enquiries, waiting lists, table allocation, and guest seating.
• Monitor guest flow and coordinate closely with restaurant management to reduce delays.
• Communicate accurate waiting times and provide regular updates when tables are not immediately available.
• Ensure VIP guests, hotel residents, suite guests, regular diners, and special occasions are recognised appropriately.
• Build strong professional relationships with local Dubai residents and returning customers.
• Record guest preferences, dietary requirements, celebrations, seating requests, and service history.
• Maintain and develop the restaurant guest database using approved systems.
• Ensure guest information is accurate, current, confidential, and used appropriately.
• Act as a sales ambassador for the restaurant and wider Atlantis Dubai dining portfolio.
• Encourage repeat visits through personalised recommendations and proactive relationship management.
• Identify opportunities to attract new guests and convert enquiries into confirmed reservations.
• Promote special menus, events, initiatives, seasonal programmes, and restaurant offers.
• Work with public relations and marketing teams to communicate upcoming activities to target audiences.
• Provide restaurant management with relevant guest feedback, preferences, and commercial insights.
• Coordinate special requests with culinary, service, events, and restaurant leadership teams.
• Ensure hosts and reception colleagues understand reservation notes and guest requirements before service.
• Train, guide and motivate restaurant reception colleagues.
• Set clear expectations for grooming, communication, telephone etiquette, and guest engagement.
• Monitor reception standards and provide practical coaching where improvements are required.
• Resolve guest concerns calmly and professionally at the reception stage.
• Escalate sensitive complaints or operational problems to the appropriate restaurant manager.
• Support service recovery and follow up to confirm guest satisfaction.
• Maintain detailed knowledge of the restaurant concept, menus, chefs, service style, and brand story.
• Provide accurate information about Atlantis Dubai dining, entertainment, and resort facilities.
• Prepare the reception area, reservation materials, menus, and guest information before each service.
• Ensure the entrance and reception desk remain organised, polished, and welcoming.
• Support restaurant openings, promotional events, media activities, and high‑profile functions.
• Maintain professional presentation and consistently represent the venue’s luxury positioning.
• Complete operational reports and provide clear handovers between shifts.

Ideal Profile

• Minimum 2‑3 years’ experience in a comparable reception, hostess, guest relations or restaurant leadership role.
• Previous experience in a luxury hotel, fine‑dining restaurant or premium hospitality venue is required.
• Clear passion for the food and beverage industry and personalised guest experiences.
• Strong understanding of restaurant reception, reservations, guest flow and front‑of‑house operations.
• Excellent spoken and written communication skills.
• Immaculate personal presentation and consistently professional conduct.
• Confident engaging with VIP guests, local residents, regular customers and international visitors.
• Strong interpersonal skills with the ability to build lasting guest relationships.
• Commercial awareness and confidence promoting restaurant experiences and special events.
• Experience maintaining guest profiles, reservation records or customer databases.
• Comfortable working with public relations, marketing and restaurant management teams.
• Able to lead, coach and motivate reception colleagues.
• Strong organisational skills with close attention to guest details and special requests.
• Calm and resourceful when managing delays, complaints or high‑volume service periods.
• Willing to learn and work within a supportive but disciplined luxury environment.
• Flexible availability for evenings, weekends, public holidays and special events.

Skills Set

• Restaurant reception management
• Front‑of‑house operations
• Luxury guest service
• Restaurant reservations
• Guest database management
• VIP guest relations
• Waiting list management
• Table allocation
• Guest flow coordination
• Customer relationship management
• Repeat business development
• Restaurant sales
• Event promotion
• Public relations coordination
• Marketing coordination
• Guest preference tracking
• Service recovery
• Complaint resolution
• Reception team leadership
• Staff coaching
• Five‑star hospitality
• Fine‑dining operations
• Brand representation
• Commercial awareness

Benefits

Competitive tax‑free salary paid in UAE Dirhams. Comprehensive medical insurance with dental coverage. Annual flights home. Life insurance. Incentive opportunities. Food and beverage privileges. Discounted rates across Kerzner properties worldwide. Professional training, internal career mobility, wellbeing initiatives and long‑term advancement throughout the Kerzner International portfolio.