VIP Guest Relations Specialist

AccorHotel; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a Guest Relations Agent to deliver exceptional service to guests. This role involves managing requests for VIP and international guests, particularly those who are Russian or German-speaking. The ideal candidate will have at least 12 years of experience in guest relations, excellent communication skills, and fluency in English and one of the other languages. This is a full-time position offering a chance to significantly enhance guest experiences.

Qualifications

• Minimum 12 years of experience in Guest Relations, Concierge, or Front Office in a hotel.
• Excellent grooming, professional presence, and guest engagement skills.
• Ability to work calmly under pressure, multitask efficiently.

Responsibilities

• Provide personalized service to guests, managing requests and inquiries.
• Assist Russian and German-speaking guests with all inquiries.
• Maintain strong coordination with various hotel departments.

Skills

Fluency in English

Fluency in Russian

Fluency in German

Strong communication skills

Interpersonal skills

Problem-solving skills

Multitasking

Attention to detail

Service excellence commitment

Education

Diploma in Hospitality Management

Tools

Hotel PMS systems (e.g., Opera)

Job description

A leading hospitality company in the United Arab Emirates is seeking a Guest Relations Agent to deliver exceptional service to guests. This role involves managing requests for VIP and international guests, particularly those who are Russian or German-speaking. The ideal candidate will have at least 12 years of experience in guest relations, excellent communication skills, and fluency in English and one of the other languages. This is a full-time position offering a chance to significantly enhance guest experiences.