VIP Guest Experience Coordinator

Four Seasons Hotel; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

End of service gratuity

Full board accommodation

Free transportation to and from work

Medical and life insurance

Paid annual leave

Flight Allowance to home country

Social and sporting events

Learning & Development Programs

Career opportunities and international

Job summary

Four Seasons Hotel in Dubai is seeking a Guest Relations/Administrative coordinator to manage VIP bookings, arrivals, and personalised guest services. You will liaise with multiple hotel departments to ensure flawless execution of guest preferences and requirements, while maintaining meticulous records and confidential information.

The role requires strong English communication, proficiency in Opera PMS and Microsoft Office, and a proven ability to multitask in a fast-paced luxury hospitality

Qualifications

• Proficiency in Opera PMS and Microsoft Office applications.
• Experience in administration, hospitality, guest services, or Front Office operations is an advantage.
• Strong organisational and multitasking abilities.
• Excellent interpersonal and communication skills. Fluency in English.
• High level of attention to detail and ability to work effectively in a fast-paced environment.
• Professional demeanour and commitment to confidentiality.
• Excellent customer service orientation.

Responsibilities

• Coordinate reservations, bookings, and special arrangements for Elite, VIP, and special guests.
• Assist in the preparation and coordination of guest arrivals, stay details, and departures.
• Communicate guest preferences, requests, and special requirements to the relevant departments and follow up to support timely execution.
• Monitor guest arrangements and proactively assist in resolving issues to help ensure a smooth and memorable experience.
• Maintain accurate records of guest preferences and special arrangements.
• Coordinate closely with the Guest Experience Team, Front Office, Housekeeping, Food & Beverage, Transportation, and other departments involved in the guest journey.
• Follow up on VIP room preparations, amenities, reservations, transportation, and other personalised services.
• Assist in ensuring all departments are aligned on guest requirements and expectations.
• Support effective communication between the Executive Office and hotel operations regarding guest-related matters.
• Prepare guest information, correspondence, reports, and documentation.
• Handle confidential information with professionalism and discretion.
• Provide occasional support for Business Center operations and guest requests when needed and assist with basic administrative tasks related to Business Center services.

Skills

Opera PMS

Microsoft Office

Organisational skills

Multitasking

Interpersonal skills

Communication skills

Confidentiality

Customer service

Tools

Opera PMS

Microsoft Office

Job description

Four Seasons Hotel in Dubai is seeking a Guest Relations/Administrative coordinator to manage VIP bookings, arrivals, and personalised guest services. You will liaise with multiple hotel departments to ensure flawless execution of guest preferences and requirements, while maintaining meticulous records and confidential information.

The role requires strong English communication, proficiency in Opera PMS and Microsoft Office, and a proven ability to multitask in a fast-paced luxury hospitality