Administrative Asstant

Four Seasons; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Work Authorization

Competitive salary and service charge

End of service gratuity

Full board accommodation

Free transportation to and from work

Medical and life insurance

Paid annual leave

Flight Allowance to home country

Social and sporting events

Learning & Development Programs

Career opportunities and international

Job summary

Four Seasons Dubai at Jumeirah Beach is seeking an experienced Guest Services Coordinator to coordinate VIP reservations, arrivals, and guest preferences.

You will collaborate with Front Office, Housekeeping, F&B, and Transportation teams to deliver flawless service, while maintaining confidentiality and professional discretion in a fast-paced luxury hotel environment.

Qualifications

• Proficiency in Opera PMS and Microsoft Office applications.
• Previous experience in administration, hospitality, guest services, or Front Office operations is an advantage.
• Strong organisational and multitasking abilities.
• Excellent interpersonal and communication skills. Fluency in English.
• High level of attention to detail and ability to work effectively in a fast-paced environment.

Responsibilities

• Coordinate reservations, bookings, and special arrangements for Elite, VIP, and special guests.
• Assist in preparation and coordination of guest arrivals, stay details, and departures.
• Communicate guest preferences, requests, and special requirements to relevant departments and follow up to ensure timely execution.
• Monitor guest arrangements and proactively resolve issues to ensure a smooth, memorable experience.
• Maintain accurate records of guest preferences and special arrangements.
• Coordinate with the Guest Experience Team, Front Office, Housekeeping, F&B, Transportation, and other departments.

Skills

Opera PMS

Microsoft Office

Customer service

English fluency

Hospitality experience

Job description

Job Description:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What You Will Do:

• Coordinate reservations, bookings, and special arrangements for Elite, VIP, and special guests.
• Assist in the preparation and coordination of guest arrivals, stay details, and departures.
• Communicate guest preferences, requests, and special requirements to the relevant departments and follow up to support timely execution.
• Monitor guest arrangements and proactively assist in resolving issues to help ensure a smooth and memorable experience.
• Maintain accurate records of guest preferences and special arrangements.
• Coordinate closely with the Guest Experience Team, Front Office, Housekeeping, Food & Beverage, Transportation, and other departments involved in the guest journey.
• Follow up on VIP room preparations, amenities, reservations, transportation, and other personalised services.
• Assist in ensuring all departments are aligned on guest requirements and expectations.
• Support effective communication between the Executive Office and hotel operations regarding guest-related matters.
• Prepare guest information, correspondence, reports, and documentation.
• Handle confidential information with professionalism and discretion.
• Provide occasional support for Business Center operations and guest requests when needed and assist with basic administrative tasks related to Business Center services.

What You Bring:

• Proficiency in Opera PMS and Microsoft Office applications.
• Previous experience in administration, hospitality, guest services, or Front Office operations is an advantage.
• Strong organisational and multitasking abilities.
• Excellent interpersonal and communication skills. Fluency in English.
• High level of attention to detail and ability to work effectively in a fast-paced environment.
• Professional demeanour and commitment to confidentiality.
• Excellent customer service orientation.

What We Offer:

• Work Authorization
• Competitive tax free salary and service charge
• End of service gratuity
• Full board accommodation
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Flight Allowance to home country
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…

Working Schedule:

• This position operates on a six-day work week. Due to the nature of VIP guest arrivals, departures, and special events, flexibility is required and work schedules may be adjusted based on operational needs and guest requirements.
• The successful candidate must be flexible in supporting operational requirements, including occasional adjustments to working hours and days off, when necessary to support the Executive Office and ensure exceptional guest experiences.