Guest Experience Concierge for VIP Stays

AccorHotel; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Accor in Dubai is seeking a Guest Services Associate to provide friendly, courteous service to guests and respond promptly to inquiries, ensuring memorable stays in a luxury hotel. You will welcome guests, assist with check-ins, and coordinate with departments to meet VIP needs and special requests.

The role requires 1-2 years in a 5-star hotel, fluent English, and a proactive attitude with attention to detail. Opera knowledge is a plus; energy and enthusiasm are essential.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Experience Opera software is a plus.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Provide friendly smooth and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Take initiative to add a personalised experience for each guest ensuring their stay is memorable and exceeds expectations.
• Resolve guests complaints and requests efficiently liaising with the departments concerned to ensure immediate follow-up and report it promptly to supervisors.
• Check and convey messages to guests in a timely and accurate manner ensuring all communication is clear and professional.
• Review arrival lists daily to welcome guests prepare for VIPs and anticipate special requirements or preferences.
• Help prepare welcome folders with collateral (e.g. room service menus local area information and hotel facilities guide).
• Provide comprehensive information about hotel amenities local attractions and promote services to enhance guest experience and increase revenue.
• Assist with check-in and check-out procedures ensuring a smooth and efficient process for all guests.
• Maintain an up-to-date knowledge of hotel services local events and attractions to provide accurate and helpful information to guests.
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to the highest standards before guest arrival.
• Handle guest requests for restaurant reservations transportation arrangements and other concierge services.
• Manage lost and found items according to hotel procedures ensuring proper documentation and storage.
• Assist in maintaining the cleanliness and organisation of the lobby and reception area.
• Participate in regular training sessions to improve customer service skills and stay updated on hotel policies and procedures.
• Contribute to the continuous improvement of guest services by providing feedback and suggestions to management.

Skills

Guest service

Communication

Attention to detail

Hospitality experience

Tools

Opera software

Job description

Accor in Dubai is seeking a Guest Services Associate to provide friendly, courteous service to guests and respond promptly to inquiries, ensuring memorable stays in a luxury hotel. You will welcome guests, assist with check-ins, and coordinate with departments to meet VIP needs and special requests.

The role requires 1-2 years in a 5-star hotel, fluent English, and a proactive attitude with attention to detail. Opera knowledge is a plus; energy and enthusiasm are essential.