Luxury Guest Experience Agent – VIP Service & Growth

Guest Experience Agent - Four Seasons Hotel, Dubai; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Work Authorization

Tax-free salary & tips

End of service gratuity

Staff housing

Gym & pool facilities

Transport to work

Medical and life insurance

Annual leave

Home leave tickets

Social events

Career opportunities & international移

Job summary

Four Seasons Hotel DIFC in Dubai is seeking a Guest Experience Agent to deliver exceptional guest service at the Front Office and Concierge levels. The role blends check‑in/check‑out efficiency with VIP guest engagement and seamless collaboration across departments.

You will support living accommodations, courtesy calls, and VIP amenity programs while maintaining professional standards in a fast‑paced luxury hotel environment. A strong command of English is essential for guest interactions.

Qualifications

• College education or equivalent experience.
• Previous experience in Concierge.
• One to two years of luxury hotel Front Desk experience.
• Strong guest service experience.
• Ability to work well and maintain organisation in a fast paced environment.
• Requires knowledge of the ability to operate computer equipment.
• Excellent ability to read and speak and write English.

Responsibilities

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Issues correct keys to the guest. Checks out guest at end of stay.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Assists with responsibilities in the areas of the Concierge, Hotel Ambassadors, Bell Staff, Living Room, and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Provides basic trouble‑shooting support for in‑room services such as Internet, TV movies, games, and Web service.
• Ensure our guests have a smooth arrival and departure experience. Give courtesy calls as needed (Pre‑arrival, during the stay or after departure).
• Anticipate VIP arrivals, familiarise with guests preferences and utilise the guest history program to ensure maximum accuracy and recognition and be a point of contact all along their stay. Coordinate with multiple departments to ensure their requests are fulfilled.
• Lead the VIP amenity program and Curbside Check‑in. Inspect rooms for VIP arrivals.
• Works harmoniously and professionally with co‑workers and supervisors.
• Performs any other duties that is reasonably assigned by the management.

Skills

Guest service

English proficiency

Team collaboration

Education

College education or equivalent experience

Job description

Four Seasons Hotel DIFC in Dubai is seeking a Guest Experience Agent to deliver exceptional guest service at the Front Office and Concierge levels. The role blends check‑in/check‑out efficiency with VIP guest engagement and seamless collaboration across departments.

You will support living accommodations, courtesy calls, and VIP amenity programs while maintaining professional standards in a fast‑paced luxury hotel environment. A strong command of English is essential for guest interactions.