Villas Team Leader - Guest Experience & Ops

Dubai Holding LLC; Dubai; On-site; AED 80,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on meals and stays

Healthcare coverage

Paid annual leave

Learning & Development programs

Internal mobility

Performance incentives

Salary paid in AED

Job summary

Jumeirah Beach Hotel is seeking a Villas Team Leader to lead the Villas team, ensuring seamless guest arrivals, departures, and personalized service throughout the stay. You will brief staff at each shift and maintain the highest standards of greeting and hospitality.

The ideal candidate has up to 2 years’ experience in international hospitality, strong cultural awareness, teamwork, and project management skills, with attention to detail and a passion for guest satisfaction.

Qualifications

• Up to 2 years of experience in international hospitality.
• Experience working in a multicultural environment.
• Strong project management and organizational skills.
• Attention to detail and pride in service delivery.

Responsibilities

• Lead and motivate the Villas team to deliver seamless guest arrivals, departures, and personalized service.
• Brief colleagues at the beginning of each shift with clear roles and expectations.
• Greet guests warmly and professionally to set a high standard of service from arrival.
• Monitor daily operations and proactively resolve delays or guest concerns.
• Maintain records and prepare shift reports for smooth handovers.
• Check service quality and ensure adherence to hospitality standards.

Skills

Staff leadership

Guest service

Shift briefing

Operations support

Record keeping

Quality checks

Job description

Jumeirah Beach Hotel is seeking a Villas Team Leader to lead the Villas team, ensuring seamless guest arrivals, departures, and personalized service throughout the stay. You will brief staff at each shift and maintain the highest standards of greeting and hospitality.

The ideal candidate has up to 2 years’ experience in international hospitality, strong cultural awareness, teamwork, and project management skills, with attention to detail and a passion for guest satisfaction.