Luxury Hospitality Team Leader – Guest Experience

Dubai Holding LLC; Dubai Emirate; On-site; AED 167,000 - 290,000; Full time

Benefits offered by this job

Colleague discounts on food, beverage,

Company-provided shared accommodation

Healthcare and life insurance

Flight from home country

Learning & Development programmes

Career pathways

Job summary

Dubai Holding LLC, a leading luxury hospitality group, invites applications for a Team Leader to join Cala Vista at Jumeirah Mina Al Salam in Dubai. The role oversees daily restaurant operations, motivates the service team, briefs staff on priorities, and ensures seamless service aligned with brand standards.

The ideal candidate brings 2–3 years in a 5-star property, fluent English with a second language, and familiarity with MS Office, Micros, and SevenRooms. Multicultural experience is a plus.

Qualifications

• 2 to 3 years of relevant experience in luxury hospitality in a 5-star property or branded restaurant.
• Proficient in English and a second language (Russian or European languages desirable).
• Strong knowledge of Microsoft Office products, Micros, and SevenRooms.
• Experience working in a multi-cultural environment.

Responsibilities

• Oversee daily operations of the restaurant or outlet, motivating the service team to deliver exceptional dining experiences and achieve departmental goals.
• Brief service staff before each shift on daily priorities, menu updates, and guest expectations, ensuring smooth and coordinated service delivery.
• Lead by example with professionalism, integrity, and attention to detail, setting the tone for high service standards across all guest interactions.
• Address guest needs and special requests promptly and effectively, ensuring a personalized and satisfying dining experience.
• Monitor stock levels of service items, oversee inventory control, and ensure timely coordination with suppliers for F&B needs.
• Prepare and maintain service records, shift reports, and guest feedback logs to support operational decisions and service enhancements.

Skills

5-star hospitality

Multilingual

Customer service

Tools

MS Office

Micros

SevenRooms

Job description

Dubai Holding LLC, a leading luxury hospitality group, invites applications for a Team Leader to join Cala Vista at Jumeirah Mina Al Salam in Dubai. The role oversees daily restaurant operations, motivates the service team, briefs staff on priorities, and ensures seamless service aligned with brand standards.

The ideal candidate brings 2–3 years in a 5-star property, fluent English with a second language, and familiarity with MS Office, Micros, and SevenRooms. Multicultural experience is a plus.