Butlers Manager: Luxury Guest Relations Leader

Dubai Holding LLC; Abu Dhabi; Sur place; AED 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Healthcare and life insurance

Paid annual leave

Employee discounts

Learning & development

Résumé du poste

Jumeirah Saadiyat Island is seeking a Butlers Manager to lead Guest & Butler Services across hotel and Villas, ensuring exceptional guest experiences and high service standards. The role requires strong leadership, hospitality expertise, and a commitment to discretion and guest satisfaction.

Responsibilities include managing daily operations, developing the team, anticipating guest needs, and coordinating with front office to deliver a seamless villa and hotel experience for discerning guests.

Qualifications

• 2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations within high-end hotels, private residences, or premium service environments.
• Strong leadership and operational skills with a focus on service excellence.

Responsabilités

• Lead, motivate, and develop the team to maximize productivity, guest satisfaction, and COS scores.
• Oversee daily operation of Guest & Butler Services in hotel and villas, ensuring timely assignments and groomed appearance.
• Recognize repeat guests, build rapport, obtain preferences, and anticipate guest needs.
• Handle escalations, coordinate with front office and other departments to guarantee a memorable guest experience.

Connaissances

Leadership

Guest relations

Health & safety

Communication

Discretion

Description du poste

Jumeirah Saadiyat Island is seeking a Butlers Manager to lead Guest & Butler Services across hotel and Villas, ensuring exceptional guest experiences and high service standards. The role requires strong leadership, hospitality expertise, and a commitment to discretion and guest satisfaction.

Responsibilities include managing daily operations, developing the team, anticipating guest needs, and coordinating with front office to deliver a seamless villa and hotel experience for discerning guests.