Butlers Manager: Luxury Guest Relations Leader

Jumeirah; Abu Dhabi; In loco; AED 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare and life insurance

Paid annual leave

Employee discounts

Learning & development

Descrizione del lavoro

Jumeirah Saadiyat Island is seeking a Butlers Manager to lead Guest & Butler Services across hotel and Villas, ensuring exceptional guest experiences and high service standards. The role requires strong leadership, hospitality expertise, and a commitment to discretion and guest satisfaction.

Responsibilities include managing daily operations, developing the team, anticipating guest needs, and coordinating with front office to deliver a seamless villa and hotel experience for discerning guests.

Competenze

• 2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations within high-end hotels, private residences, or premium service environments.
• Strong leadership and operational skills with a focus on service excellence.

Mansioni

• Lead, motivate, and develop the team to maximize productivity, guest satisfaction, and COS scores.
• Oversee daily operation of Guest & Butler Services in hotel and villas, ensuring timely assignments and groomed appearance.
• Recognize repeat guests, build rapport, obtain preferences, and anticipate guest needs.
• Handle escalations, coordinate with front office and other departments to guarantee a memorable guest experience.

Conoscenze

Leadership

Guest relations

Health & safety

Communication

Discretion

Descrizione del lavoro

Butlers Manager - Guest Relations - Jumeirah Saadiyat Island

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Butlers Manager to join Jumeirah Saadiyat Island

The main duties and responsibilities of this role include:

• The Villa Manager isresponsible forthe daily operation of Guest & Butler Services in the hotel and Villas the resulting guest satisfaction throughhigh levelof management & proactive leadership and coordinating services that directly influence the guest experience in Rooms Division.Having responsibilityfor the ultimate service we provide in the Villas for our guests
• Lead, motivate, and continuously develop the team to maximize productivity, departmental revenue, guest satisfaction, and department COS scores.
• Recognize all repeat and important guests, build rapport, develop personal guest contact, obtain preferences, and proactivelyanticipateguest needs and requirements.
• Handle escalations and concerns, resolve them, and notify the proper areas and responsible persons to guarantee a memorable experience for guests.
• Oversee and lead the team efficiently and ensure all Butlers report to their daily assignments on time and are properly groomed and dressed according to Jumeirah grooming standards.
• Monitor VIP guest/customer arrivals and inspect Villas to ensure special arrangements are ready upon arrival. Coordinate with other departments, notably front office, to manage VIP guest requests.

About You

The ideal candidate for this position will have the following experience and qualifications:

2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations within high-end hotels, private residences, or premium service environments.

Strong leadership and operational skills, with a solid understanding of health & safety standards, service excellence, and day-to-day coordination of staff, maintenance, and guest requirements.

Highly organized and discreet professional with excellent communication, problem-solving abilities, and resilience in fast-paced, service-driven environments.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)