Team Lead, Rooms Controller – Front Office & VIP Upgrades

Dubai Holding LLC; Dubai; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Comprehensive healthcare and life保险

Paid annual leave and flights home

Access to leisure facilities

Colleague discounts on food, beverage,

Job summary

Jumeirah Al Naseem in Dubai is seeking a Team Leader (Rooms Controller) to coordinate daily room allocations with Front Office, Housekeeping and Reservations, pre-assign rooms for VIPs, and monitor room status to optimize inventory and guest experience.

The ideal candidate has Rooms Controller experience in a large 5-star property, a high school diploma, strong organizational skills, and fluent English; additional languages are a plus.

Qualifications

• Experience as Rooms Controller in a large 5-star property.
• High school diploma or equivalent; Business Administration background preferred.
• Strong organizational skills.
• Fluent in written and spoken English; additional languages desirable.

Responsibilities

• Coordinate daily room allocations with Front Office, Housekeeping and Reservations to optimize inventory.
• Pre-assign rooms based on guest profiles, prioritizing VIPs and repeat guests, and manage room moves.
• Monitor and update room status in the system, including early departures, extensions, or maintenance issues.
• Liaise with Housekeeping and Engineering to ensure timely room readiness and resolution of maintenance concerns.
• Support Front Office during peak times and collaborate on upselling and upgrade opportunities to boost revenue.
• Prepare and share daily operational reports, attend briefings, and ensure all actions align with brand standards for guest experience.

Skills

Rooms Controller

Organizational skills

English proficiency

Education

High school diploma

Job description

Jumeirah Al Naseem in Dubai is seeking a Team Leader (Rooms Controller) to coordinate daily room allocations with Front Office, Housekeeping and Reservations, pre-assign rooms for VIPs, and monitor room status to optimize inventory and guest experience.

The ideal candidate has Rooms Controller experience in a large 5-star property, a high school diploma, strong organizational skills, and fluent English; additional languages are a plus.