Guest Experience Specialist - Luxury Resort

Jumeirah; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Colleague discounts on food & hotel

Healthcare and life insurance

Paid annual leave

Learning & Development programmes

Internal mobility opportunities

Job summary

Jumeirah, a global luxury hospitality leader, invites applications for a guest-facing role at its Dubai property. Welcome guests, manage check-in/out, and coordinate with Housekeeping, Concierge, F&B to tailor experiences.

The ideal candidate has at least 1 year in luxury hospitality, excellent communication, problem-solving, and a proactive service mindset. English fluency is essential, and additional languages are a plus.

Qualifications

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and eliminate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Guest-facing

Communication

Problem-solving

Proactive service

English proficiency

Job description

Jumeirah, a global luxury hospitality leader, invites applications for a guest-facing role at its Dubai property. Welcome guests, manage check-in/out, and coordinate with Housekeeping, Concierge, F&B to tailor experiences.

The ideal candidate has at least 1 year in luxury hospitality, excellent communication, problem-solving, and a proactive service mindset. English fluency is essential, and additional languages are a plus.