Concierge Team Lead for VIP Guest Experiences

Dubai Holding LLC; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Colleague discounts on food, beverage,

Colleague discounts on hotel stays

Healthcare and life insurance

Company-provided shared accommodation

Paid annual leave

Job summary

Jumeirah Burj Al Arab is seeking a Team Leader for the Concierge team in Dubai. You will manage special guest requests, coordinate events, and deliver personalised luxury service to VIP guests in one of the world’s most iconic hotels.

Ideal candidates have 1-2 years in a similar role, are fluent in English, and speak a second language. Proficiency in MS Office and experience in a multicultural setting are essential.

Qualifications

• 1-2 years of experience in a similar concierge role in a luxury property or branded restaurant
• Proficiency in English and a second language (Arabic, Spanish, German, Russian, French, Italian)
• Strong knowledge of Microsoft Office products
• Experience working in a multi-cultural environment and handling complaints of varying severity

Responsibilities

• Manage and fulfil guest requests such as dining reservations, transportation arrangements, and bespoke local experiences with personalized service
• Address guest inquiries promptly and professionally with expert recommendations on hotel services, events, and local attractions
• Coordinate guest events or special occasions ensuring all arrangements meet guest expectations
• Build and maintain relationships with repeat guests and VIPs, offering thoughtful touches to enhance loyalty
• Collaborate with other hotel departments to ensure seamless fulfillment of guest requests

Skills

English

Second language

Tools

MS Office

Job description

Jumeirah Burj Al Arab is seeking a Team Leader for the Concierge team in Dubai. You will manage special guest requests, coordinate events, and deliver personalised luxury service to VIP guests in one of the world’s most iconic hotels.

Ideal candidates have 1-2 years in a similar role, are fluent in English, and speak a second language. Proficiency in MS Office and experience in a multicultural setting are essential.