Team Leader - Villa - Jumeirah Beach Hotel

Dubai Holding LLC; Dubai; On-site; AED 80,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on meals and stays

Healthcare coverage

Paid annual leave

Learning & Development programs

Internal mobility

Performance incentives

Salary paid in AED

Job summary

Jumeirah Beach Hotel is seeking a Villas Team Leader to lead the Villas team, ensuring seamless guest arrivals, departures, and personalized service throughout the stay. You will brief staff at each shift and maintain the highest standards of greeting and hospitality.

The ideal candidate has up to 2 years’ experience in international hospitality, strong cultural awareness, teamwork, and project management skills, with attention to detail and a passion for guest satisfaction.

Qualifications

• Up to 2 years of experience in international hospitality.
• Experience working in a multicultural environment.
• Strong project management and organizational skills.
• Attention to detail and pride in service delivery.

Responsibilities

• Lead and motivate the Villas team to deliver seamless guest arrivals, departures, and personalized service.
• Brief colleagues at the beginning of each shift with clear roles and expectations.
• Greet guests warmly and professionally to set a high standard of service from arrival.
• Monitor daily operations and proactively resolve delays or guest concerns.
• Maintain records and prepare shift reports for smooth handovers.
• Check service quality and ensure adherence to hospitality standards.

Skills

Staff leadership

Guest service

Shift briefing

Operations support

Record keeping

Quality checks

Job description

Team Leader - Villa - Jumeirah Beach Hotel

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Villas Team Leader to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Lead and motivate the Villas team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Exposure to working with a multi-cultural team
• Project Management Skills
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)