Universal Banker: Customer Service & Cross-Sell

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Universal Banker to provide exceptional customer service in the Dubai Hills Mall Branch. The candidate will need to proactively identify and meet customer needs while offering various banking products and services. Applicants must be UAE Nationals and possess knowledge of banking regulations and operational policies. This role highlights the importance of customer interactions to ensure transactions and services are delivered efficiently.

Qualifications

• Knowledge of ADIB’s Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Proactively identify customer needs and proactively offer relevant Products and Services.
• Respond to Customer inquiries, concerns and resolve issues effectively.

Skills

Knowledge of ADIB’s Retail & Institutional Banking products & services

Knowledge of UAE banking practices

Computer skills

Job description

A leading bank in the UAE is seeking a Universal Banker to provide exceptional customer service in the Dubai Hills Mall Branch. The candidate will need to proactively identify and meet customer needs while offering various banking products and services. Applicants must be UAE Nationals and possess knowledge of banking regulations and operational policies. This role highlights the importance of customer interactions to ensure transactions and services are delivered efficiently.