Universal Banker

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Universal Banker for the BR-Dubai Internet City Branch in Dubai. The role focuses on delivering exceptional customer service, identifying customer needs, and contributing to branch success.

You will handle inquiries, resolve issues, and proactively promote relevant products and services, including debit products and account services, while adhering to UAE banking regulations. This position is open to UAE nationals only.

Qualifications

• Provide exceptional customer service at the branch.
• Identify and meet customer needs to support branch success.
• UAE Nationals only.
• Role combines Helpdesk & CRO under Branch development concept.

Responsibilities

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services

Skills

Customer service

Needs identification

Cross selling

Banking knowledge

Tools

Computer skills

Job description

Job description

Role: Universal Banker

Location: BR-Dubai Internet City Branch, Dubai

Role Purpose:

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.
• This position is for UAE Nationals only.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.