universal banker

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

ADIB – Abu Dhabi Islamic Bank is seeking a Universal Banker for the BR-Al Barsha Branch in Dubai. The role focuses on delivering exceptional customer service, addressing inquiries, and identifying client needs to offer appropriate banking products.

The position is restricted to UAE Nationals and will operate within branch service standards, processing transactions, card and account services, and basic advisory activities under branch supervision.

Qualifications

• Knowledge of ADIB’s Retail & Institutional Banking products & services.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough Knowledge of Central Bank of UAE regulations.
• Fair knowledge of service standards.
• Knowledge of cross-sales.
• Strong computer skills and digital banking familiarity.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and offer relevant products and services.
• Assist with account opening, card services, transfers, and dispute handling as needed.

Skills

Cross Sales

Customer Service

Retail Banking Knowledge

Regulatory Knowledge

Tools

Computer skills

Job description

Job Description:

Role: Universal Banker

Location: BR-Al Barsha Branch, Dubai

Role Purpose:

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.
• This position is for UAE Nationals only.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Requirements: